Customer Success Manager (Midwest, East Coast)

About the Role

Day-to-day activities include collaborating with the Sales and Analytics teams to deliver impactful reports and ensure seamless campaign execution. The role is part of a dynamic and client-focused team dedicated to delivering value and insights through Adelaide's measurement solutions.

As a leader in attention measurement and activation, Adelaide's business continues to scale rapidly. The company has become the trusted media quality measurement partner for a significant portion of Fortune 50 brands, who rely on the award-winning AU metric to plan smarter campaigns and drive stronger business outcomes.

What You Will Do

• Manage and nurture key client relationships to ensure a seamless experience and foster strong partnerships.
• Collaborate with Sales and Analytics teams to deliver impactful reports and ensure seamless campaign execution.
• Drive the adoption of Adelaide's AU metric across brands, agencies, and partners in media planning and buying.
• Foster strong client relationships and leverage data insights to optimize campaigns and expand Adelaide's footprint.
• Deliver support before, during, and after campaigns to key clients.
• Work closely with the Sales team to identify new business opportunities and expand existing relationships.
• Develop and maintain a deep understanding of client needs and preferences.
• Stay up-to-date with industry trends and developments in attention measurement and activation.
• Contribute to the development of best practices and playbooks for customer success.
• Participate in regular team meetings and contribute to the overall strategy and planning.

What We Are Looking For

• 5+ years of experience in digital media, adtech, or advertising.
• Strong understanding of programmatic advertising, including expertise in DV360 and The Trade Desk.
• Proficiency in Excel and data analysis.
• Proven track record of managing and growing client relationships.
• Experience working in a fast-paced, dynamic environment.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with data insights and campaign optimization.
• Familiarity with the adtech ecosystem and current industry trends.

Nice to Have

• Experience with attention measurement and activation.
• Knowledge of additional adtech tools and platforms.
• Certification in Google DV360 or The Trade Desk.
• Experience working with Fortune 50 brands or similar large-scale clients.
• Background in marketing or a related field.

Benefits and Perks

• Competitive compensation package with a base salary and performance-based variable incentives.
• Opportunities for professional growth and development in a rapidly scaling company.
• Access to a broad network of investors and advisors.
• Mentorship from executives with decades of experience in adtech and media.
• Regular internal knowledge-sharing sessions.
• Education budget to support ongoing professional growth and development.
• Flexible work options as part of a remote-friendly company.
• Opportunities to connect with colleagues at the New York office.
• Comprehensive health benefits and remote stipend.
• Generous PTO policy to ensure work-life balance.

• Ensure you have a strong understanding of DV360 and The Trade Desk, as well as programmatic advertising principles.
• Develop a portfolio that showcases your ability to drive client success and adoption of new metrics or technologies.
• Be prepared to articulate complex measurement solutions and demonstrate how you've used data insights to optimize campaigns.
• Highlight any experience working with Fortune 50 brands or similar large-scale clients.
• When negotiating salary, consider the total compensation package, including performance-based incentives, and be prepared to discuss your expectations based on industry standards.
• Look for red flags such as lack of clear communication about expectations or insufficient resources for professional development.