Customer Success Manager (Sales- EU)

## About the Role As a Customer Success Manager at Classe365, you will play a pivotal role in ensuring the success of our clients in the education sector. Your primary focus will be on managing sales efforts, identifying new opportunities, and providing exceptional customer service to our users. You will be working closely with educators who have shown interest in our Student Information System and Learning Management System, aiming to convert leads into paying subscribers. The role is dynamic, requiring you to be highly organized and adaptable, with a strong ability to communicate the value of our products to potential clients.

The success of our clients is paramount, and as a Customer Success Manager, you will be on the front line, ensuring that they have a seamless onboarding experience. You will spend your days making around 70-80 phone calls to educators, giving product demos, and addressing any questions or concerns they might have. Your goal will be to meet and beat your sales targets while ensuring high customer satisfaction rates. Given the nature of the role, you will need to be highly motivated, results-oriented, and comfortable working in a fast-paced environment.

Classe365 is a fast-growing EdTech startup with a global presence, serving over 3000 clients in more than 87 countries. Our platform is designed to simplify the administrative tasks for education institutions, allowing them to focus more on teaching and learning. As part of our team, you will have the opportunity to contribute to the growth and development of our company, working closely with cross-functional teams to ensure the delivery of high-quality services to our clients.

## What You Will Do - Identify and pursue new sales opportunities through outbound calls and emails to educators.

• Conduct product demos to showcase the features and benefits of our Student Information System and Learning Management System.
• Develop and maintain relationships with existing and potential clients to increase customer satisfaction and drive sales growth.
• Collaborate with the sales team to develop and implement effective sales strategies.
• Provide training and support to clients to ensure they are getting the most out of our products.
• Gather and analyze customer feedback to identify areas for improvement and suggest new product features.
• Work closely with our customer support team to resolve any issues promptly and efficiently.
• Meet and exceed monthly sales targets and key performance indicators (KPIs).
• Stay up-to-date with industry trends and competitor activity to maintain a competitive edge.
• Participate in team meetings and contribute to the development of sales and marketing strategies.
• Provide input on product development to ensure our solutions meet the evolving needs of the education sector.

## What We Are Looking For - A Bachelor's degree in a relevant field (such as Business, Marketing, or Education).

• 1-2 years of experience in sales or a related field, preferably in the EdTech sector.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Strong understanding of the education sector and the challenges faced by educators and institutions.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in using CRM software and other sales tools.
• Strong problem-solving skills and the ability to think creatively.
• Fluency in English; additional languages are a plus.

## Nice to Have - Experience with Student Information Systems and Learning Management Systems.

• Knowledge of digital marketing principles and practices.
• Certification in sales or a related field.
• Experience working in a startup environment.
• Familiarity with the Spanish market or experience working with international clients.

## Benefits and Perks - Competitive salary and commission structure.

• Opportunities for career growth and professional development in a rapidly expanding company.
• Comprehensive training program to ensure your success in the role.
• Flexible working hours and remote work options.
• Access to the latest technology and tools to support your work.
• Collaborative and dynamic work environment with a team of professionals passionate about education and technology.
• Health and wellness programs, including access to mental health support.
• Generous paid time off (PTO) policy, including vacation days, sick leave, and holidays.

- Develop a deep understanding of the EdTech industry: Before applying, research Classe365's products and the current state of the education technology sector to demonstrate your interest and knowledge.

• Prepare examples of your sales experience: Be ready to provide specific examples of your sales achievements and how you overcame challenges in your previous roles.
• Highlight your customer service skills: As a Customer Success Manager, your ability to provide excellent customer service is crucial. Prepare examples that demonstrate your customer service skills and how you have improved customer satisfaction in your previous roles.
• Showcase your ability to work independently: Given the remote nature of the role, emphasize your self-motivation, discipline, and ability to work effectively with minimal supervision.
• Ask questions about the company culture and team: During the interview, ask questions about the company culture, team dynamics, and opportunities for growth and development to demonstrate your interest in the role and the company.
• Be prepared to discuss your long-term career goals: Talk about how this role fits into your long-term career aspirations and what you hope to achieve in this position.
• Research the company's values and mission: Understand Classe365's values and mission to show your alignment with the company's goals and how you can contribute to its success.