Customer Support Developer

About the Role

As a key member of the support team, you will be responsible for troubleshooting API-related issues, reproducing customer-reported bugs, and documenting findings for the engineering team. Your technical expertise will be instrumental in driving customer success, and your ability to communicate complex technical concepts to non-technical stakeholders will be essential.

Airbyte's commitment to open-source development and community engagement means that you will have the opportunity to contribute to the growth and development of the platform, working alongside a talented team of engineers and developers.

What You Will Do

• Serve as the primary technical escalation point for API-related customer issues
• Triage and prioritize incoming issues with urgency, meeting SLA targets and leveraging AI tools to resolve issues efficiently
• Dig into complex API integration issues, partnering with Engineering to root-cause and drive real fixes
• Reproduce customer-reported bugs, inspecting API request/response payloads, connector logs, and sync state
• Support embedded platform customers through onboarding and troubleshooting
• Develop and maintain technical documentation for internal and external stakeholders
• Collaborate with the engineering team to develop and implement new features and improvements
• Contribute to Airbyte's open-source connectors and the Python Connector Development Kit (CDK)

What We Are Looking For

• Proficiency in Python, with experience in API integration and development
• Strong technical troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills, with the ability to work with both technical and non-technical stakeholders
• Experience with API investigation, including REST/GraphQL APIs, connectors, and data pipelines
• Familiarity with SaaS integrations and cloud-based platforms
• Strong customer-centric approach, with a focus on providing exceptional customer support
• Ability to work in a fast-paced, dynamic environment, with a strong emphasis on collaboration and teamwork

Nice to Have

• Experience with Airbyte's open-source platform and CDK
• Knowledge of YAML-based connector definitions and OpenAPI specs
• Familiarity with cassette-based testing workflows
• Experience with low-code/no-code development and the Connector Builder

Benefits and Perks

• Competitive compensation package, with opportunities for growth and development
• Flexible working hours and remote work arrangements
• Access to cutting-edge technologies and tools
• Opportunities for professional growth and development, including training and mentorship
• Collaborative and dynamic work environment, with a strong focus on teamwork and community engagement
• Health and wellness benefits, including mental health support and employee assistance programs
• Generous PTO and vacation policy, with opportunities for flexible work arrangements
• Access to exclusive company events and networking opportunities
• Professional development budget, with opportunities for conference attendance and training

• Tip: Develop a strong understanding of API integration and development principles, including REST/GraphQL APIs and data pipelines.
• Tip: Showcase your problem-solving skills by providing examples of complex technical issues you've resolved in the past.
• Tip: Highlight your experience with Python and other relevant programming languages, including any certifications or training.
• Tip: Prepare to discuss your approach to customer support and success, including any experience with customer-facing roles or technical support.
• Tip: Research Airbyte's open-source platform and CDK, and be prepared to discuss your experience with similar technologies.
• Tip: Emphasize your ability to work in a fast-paced, dynamic environment, with a strong focus on collaboration and teamwork.
• Tip: Develop a portfolio of your work, including any open-source contributions or personal projects that demonstrate your technical expertise.