Customer Support Developer (Databases)

About the Role

Airbyte's open-source standard for data movement has enabled thousands of companies to integrate their data sources, warehouses, and lakes seamlessly. As the company continues to innovate and expand its offerings, the customer support team plays a vital role in ensuring customer satisfaction and resolving technical issues promptly.

The ideal candidate will have a deep understanding of databases, data warehouses, and data lakes, as well as experience with Java and Kotlin. Strong technical empathy and excellent communication skills are essential for success in this role.

What You Will Do

• Serve as the primary technical escalation point for database-related customer issues, responding via email, ticketing systems, and video calls with precision and clarity.
• Triage and prioritize incoming issues with urgency, consistently meeting SLA targets while leveraging AI tools to work smarter and resolve issues faster.
• Dig into complex issues across relational databases, data warehouses, data lakes, and cloud object storage, not just finding workarounds but partnering with Engineering to root-cause and drive real fixes.
• Reproduce customer-reported bugs by inspecting connector logs, query plans, replication slots, transaction logs, sync state, and destination table state, and document findings with enough technical detail for Engineering to act on immediately.
• Support customers through onboarding and troubleshooting for SSH tunnels, network configuration, database user permissions, CDC setup (WAL/binlog/redo logs), and warehouse/lake authentication.
• Get hands-on with customers building and debugging integrations, helping them navigate Airbyte's database sources and destinations with confidence, from authentication and SSL/SSH setup to CDC, schema evolution, incremental cursors, and typed destination tables.
• Validate database version compatibility across supported engines and releases, maintain testing environments, and reproduce customer-reported behavior on real database and warehouse instances.
• Support customers writing to data warehouses (Snowflake, BigQuery, Redshift), data lakes and object storage (S3, GCS, Azure Blob, Databricks, Iceberg), and databases (Postgres, MySQL, MSSQL, ClickHouse), including schema evolution and typed-columns behavior.
• Help customers running database sources (PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, and more) troubleshoot replication behavior, cursor selection, full-refresh vs. incremental vs. CDC trade-offs, and sync state recovery.
• Contribute directly to Airbyte's open-source database connectors and the Java/Kotlin Bulk CDK: fix bugs, improve error handling, and enhance performance.

What We Are Looking For

• 3+ years of experience in a customer-facing technical role, preferably in the data integration or software industry.
• Strong understanding of databases, data warehouses, and data lakes, including relational databases, NoSQL databases, and cloud-based storage solutions.
• Proficiency in Java and Kotlin, with experience in developing and troubleshooting database-related issues.
• Excellent technical empathy and communication skills, with the ability to distill complex technical concepts into simple, actionable advice.
• Experience with agile development methodologies and version control systems such as Git.
• Strong problem-solving skills, with the ability to navigate complex technical issues and collaborate with engineering teams to resolve them.
• Familiarity with data integration tools and technologies, including ETL, ELT, and CDC.
• Experience with cloud-based platforms, including AWS, GCP, or Azure.

Nice to Have

• Experience with Airbyte's open-source database connectors and the Java/Kotlin Bulk CDK.
• Familiarity with DevOps practices and tools, including containerization, continuous integration, and continuous deployment.
• Knowledge of data governance, data quality, and data security best practices.
• Experience with machine learning or artificial intelligence technologies.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a leading data integration company and contribute to the development of open-source standards.
• Collaborative and dynamic work environment with a team of experienced professionals.
• Professional development opportunities, including training and conference sponsorships.
• Flexible working hours and remote work options.
• Access to cutting-edge technologies and tools.
• Recognition and reward for outstanding performance and contributions.
• Comprehensive health insurance and wellness programs.
• Generous PTO and holiday policies.

• Develop a strong understanding of database fundamentals, including data modeling, query optimization, and transaction management.
• Familiarize yourself with Airbyte's open-source database connectors and the Java/Kotlin Bulk CDK to gain a competitive edge.
• Highlight your experience with customer-facing technical roles and your ability to distill complex technical concepts into simple, actionable advice.
• Showcase your problem-solving skills by providing examples of complex technical issues you've resolved in the past.
• Be prepared to discuss your experience with agile development methodologies, version control systems, and cloud-based platforms.
• Research Airbyte's company culture and values to demonstrate your enthusiasm for the role and the company.
• Prepare to back your claims with specific examples and metrics, such as 'improved customer satisfaction by 25% through proactive issue resolution' or 'reduced average response time by 30% through process optimization'.