Customer Support Expert - New Grad
Support
Excel
WFA Digital Insight
As the demand for exceptional customer experiences continues to rise, companies like GlossGenius are seeking skilled support experts to drive growth. With a strong focus on small business owners, GlossGenius offers a unique opportunity for new grads to launch their careers in a dynamic, remote environment. Candidates should be prepared to showcase their problem-solving skills, product knowledge, and adaptability in a fast-paced setting.
Job Description
About the Role
GlossGenius is seeking a Customer Support Expert to provide top-notch support to its customers. As a key member of the team, you will build strong relationships with customers, resolve issues, and advocate for the GlossGenius brand.Responsibilities
- Deliver personalized support to meet high customer satisfaction standards
- Master the GlossGenius product to effectively resolve customer issues via phone, email, and text
- Collaborate with the team to achieve company goals, such as customer acquisition and retention
- Identify areas for improvement in resources, including macros and the help center
Requirements
- 1+ year of work experience in a customer-facing role, with SaaS experience preferred
- Proven track record of driving customer satisfaction and meeting performance standards
- Excellent written and verbal communication skills, with the ability to adapt to various communication styles
Benefits
- Competitive health and dental insurance options, with partially covered premiums
- Fertility and adoption benefits via Carrot and Kindbody
- Generous, fully-paid parental leave policy
- 401k benefit
How to Stand Out
- Develop a strong foundation in Excel to analyze customer data and improve support efficiency
- Showcase your ability to work independently and as part of a remote team
- Prepare examples of times when you've gone above and beyond to resolve customer issues
- Be ready to ask questions about the company culture and how you can contribute to its growth
- Highlight any experience with customer support software and ticketing systems
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