Customer Support Internship

About the Role

As part of the team, you will engage with various aspects of customer support, including proofreading AI-translated Help Center content, assisting in software platform localization, and maintaining translations. This role is ideal for those curious about the transportation, logistics, or automotive industries, as well as telecommunications, engineering, or programming. Your day-to-day activities will involve managing and resolving technical queries, collaborating with the team to improve internal processes, and contributing to the development of a global fleet management and asset tracking solutions provider.

Mapon is one of Northern Europe’s leading IoT companies, with over 200 professionals across 7 countries. By joining this team, you will not only gain real-world experience in an international IoT company but also have the opportunity to work with a diverse group of professionals who are passionate about innovation and customer satisfaction.

What You Will Do

• Learn about Mapon’s products, services, and internal processes to provide informed support.
• Proofread AI-translated Help Center content to validate technical accuracy.
• Assist in software platform localization and translation maintenance.
• Support the team with various localization-related tasks to ensure consistency and quality.
• Collaborate with the customer support team to resolve technical issues and improve customer satisfaction.
• Engage in team meetings and contribute to discussions on process improvements and new initiatives.
• Develop a deep understanding of the company’s technical documentation and systems.
• Participate in training sessions to enhance your knowledge of fleet management and asset tracking solutions.
• Assist in the development of user manuals and guides for Mapon’s products.
• Provide feedback on the usability of the company’s software platforms.

What We Are Looking For

• Fluency in English is mandatory.
• Fluency in at least one of the following languages: Finnish, Danish, Swedish, Lithuanian, Estonian, French.
• High PC literacy with the ability to navigate various software tools (Google Suite, AI tools, etc.).
• A tech-savvy mindset with an understanding of technical documentation and systems.
• Strong teamwork and communication skills to work effectively with international teams.
• Curiosity about transportation, logistics, the automotive industry, telecommunications, engineering, or programming.
• Ability to work in a fast-paced environment and adapt to new challenges.
• Strong problem-solving skills to resolve technical issues efficiently.

Nice to Have

• Previous experience in customer support or a related field.
• Knowledge of fleet management and asset tracking solutions.
• Familiarity with content management systems and localization tools.
• Certification in a related field (e.g., customer service, technical support).

Benefits and Perks

• Real-world experience in a fast-growing international IoT company.
• Paid lunch and office snacks (for those working from the office).
• Flexible schedule and remote-friendly work culture, allowing you to work from anywhere in the world.
• Recommendation letter after successful completion of the internship.
• Opportunity to work with a diverse and innovative team.
• Professional development opportunities to enhance your skills and knowledge.
• Access to the latest technology and tools in the IoT industry.

• Ensure you have a strong understanding of technical systems and documentation, as this is crucial for success in the role.
• Practice your problem-solving skills, as resolving technical issues efficiently will be a key part of your day-to-day responsibilities.
• Develop your language skills, particularly in English and at least one other language required by the company.
• Be prepared to learn quickly and adapt to new challenges in a fast-paced environment.
• Review the company’s products and services beforehand to understand their offerings and how you can contribute to their mission.
• During the interview, be ready to provide examples of times when you worked in a team environment and overcame technical challenges.
• Consider preparing a portfolio or examples of your previous work, especially if you have experience in customer support or a related field.