Customer Support Representative

Civitas LearningCivitas Learning·Remote(Latin America)
Support

WFA Digital Insight

As the demand for skilled customer support professionals in the digital industry continues to grow, this role at Civitas Learning stands out for its emphasis on technical aptitude and **WONDROUS** problem-solving skills. With the shift to remote work, companies are looking for candidates who can work independently and collaboratively. In this market, candidates with experience in ticket management systems and database knowledge will be in high demand.

Job Description

About the Role

We are seeking a Customer Support Representative to join our team at Civitas Learning. The ideal candidate will be patient, empathetic, and have experience working with customers through email or ticket management systems.

Responsibilities

  • Triage incoming tickets to determine urgency and context
  • Categorize tickets and gather pertinent information for troubleshooting
  • Answer frequently asked questions and redirect users to resource materials
  • Assist other cross-functional team members and escalate tickets as needed

Requirements

  • One to two years of experience in customer support for the software industry
  • Technical aptitude and good communication skills
  • Experience working with databases such as Postgres or MySQL

Nice to Have

  • Ability to describe technical content in a comprehensible way to non-technical users

How to Stand Out

  • Be prepared to provide examples of times when you had to troubleshoot complex technical issues for customers
  • Make sure your resume highlights your experience with ticket management systems and databases
  • Practice explaining technical concepts in a simple, easy-to-understand way
  • Be ready to discuss your experience working in a remote environment and how you stay organized and motivated

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