Customer Support Specialist
Support
Excel
WFA Digital Insight
As demand for exceptional customer experiences grows, the role of Customer Support Specialists has become vital. With expertise in Excel, these professionals can drive business growth. HighLevel, a pioneer in AI-powered sales and marketing, is seeking a skilled specialist to join their remote team, where creativity and collaboration thrive.
Job Description
About the Role
HighLevel is seeking a Customer Support Specialist to provide advanced support for assigned product and features. As a subject matter expert, you will work alongside Customer Support Representatives to resolve inbound support requests and escalated tickets.Responsibilities
- Provide specialized support for assigned product and features
- Assist Customer Support Representatives with on-demand live inbound support requests
- Handle escalated outbound and scheduled calls with customers to resolve highly technical product area cases
Requirements
- Excel skills
- Ability to troubleshoot and resolve technical product issues
Nice to Have
- Experience in a remote-first environment
Benefits
- Opportunity to work with a global, growing community of over 1 million businesses
- Collaborative and innovative work environment
How to Stand Out
- To stand out, highlight your Excel skills and experience in providing technical support in your application.
- Be prepared to showcase your ability to work independently in a remote environment.
- Develop a strong understanding of HighLevel's products and features to effectively troubleshoot and resolve customer issues.
- Create a portfolio that demonstrates your problem-solving skills and customer support experience.
- Research the company culture and be ready to discuss how you can contribute to it during the interview process.
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