Customer Support Specialist

## About the Role As a Customer Support Specialist, you will play a vital role in supporting the day-to-day operations of Hireframe's e-commerce platforms. You will be responsible for managing customer inquiries, responding to quotes, and providing exceptional customer service. Your strong attention to detail and ability to work independently will be essential in this role. The ideal candidate will have a strong customer service mindset, with patience and attention to detail. You will be working in a fast-paced environment, where no two days are the same. Your ability to think on your feet and make sound judgments will be crucial in delivering a high-quality customer experience. You will be part of a dynamic team, where collaboration and open communication are valued. Your input and ideas will be encouraged, and you will have the opportunity to grow and develop your skills in a supportive environment.

## What You Will Do - Manage customer inquiries across multiple platforms, including email and social media - Respond to quote requests, product questions, and timeline inquiries - Provide a high-quality, personalized customer experience for wedding clients - Update and manage Etsy listings and product listings on the website - Assist with order coordination and general storefront maintenance - Handle invoicing, including creating, sending, and tracking invoices - Post content on Instagram for the company's papers - Assist with caption writing and content scheduling - Support outreach efforts to wedding planners in target markets - Execute small operational projects as needed

## What We Are Looking For - Excellent written English with a warm, professional tone - Strong customer service mindset with patience and attention to detail - Experience working with e-commerce platforms, particularly Etsy - Familiarity with Instagram posting, captions, and scheduling tools - Comfortable managing invoicing processes - Highly self-directed with the ability to work independently - Strong judgment and ability to handle nuanced customer scenarios - Basic design sensibility and brand awareness - Experience in weddings, events, hospitality, or other high-touch service industries

## Nice to Have - Background in stationery, print-on-demand, or design-related businesses - Familiarity with Pinterest as a marketing or sales channel - Experience with cold outreach or lead generation

## Benefits and Perks - Permanent remote work flexibility - Paid Time Off - Health Maintenance Organization (HMO) coverage - Annual performance bonuses - Dedicated coaches offering an extra channel of support and skill-building - Opportunities for professional growth - Supportive environment that fosters professional development and success

- Develop your skills in e-commerce platforms, particularly Etsy, to stand out as a candidate.

• Create a portfolio that showcases your customer service experience and writing skills.
• Be prepared to provide examples of times when you had to handle difficult customer scenarios.
• Research the company's products and services to understand their target market and brand values.
• Practice your communication skills, as strong written and verbal communication is essential for this role.
• Be prepared to ask questions during the interview, such as what a typical day looks like and what opportunities there are for growth and development.