Customer Support Specialist (iGaming) for TrueGroup

Talentin·Remote(Anywhere in the World)·Work From Anywhere
Support

WFA Digital Insight

The demand for skilled customer support specialists in the iGaming industry has surged, with companies seeking professionals who can handle complex queries and provide top-notch service. Talentin's remote setup offers the perfect opportunity for those looking to leverage their digital skills and experience in a fast-paced environment. With the industry's growth showing no signs of slowing, candidates with a strong background in iGaming customer support are in high demand.

Job Description

About the Role

TrueGroup, founded in 2019, is a community of professionals united by their passion for building meaningful things. The company is seeking a customer-oriented and detail-focused Customer Support Specialist to join their team.

Responsibilities

  • Providing customer support via live chat and email
  • Handling players’ inquiries, requests, and complaints
  • Identifying complex or sensitive cases and escalating them to the relevant departments
  • Ensuring compliance with internal quality standards and communication guidelines

Requirements

  • Minimum 1+ year of experience in customer support within the iGaming industry
  • Written English proficiency at B2 level or higher
  • Willingness to work shift schedules, including night shifts, weekends, and public holidays

Benefits

  • Flexible working hours and a remote work setup
  • 24 vacation days and paid sick leave
  • Competitive compensation and relocation support
  • Employee referral bonus and gifts for special days
  • Financial support for learning expenses

How to Stand Out

  • Ensure your resume highlights your experience in the iGaming industry and customer support skills.
  • Practice your English proficiency, particularly in writing, to increase your chances of passing the language assessment.
  • Research Talentin's products and services to demonstrate your knowledge and enthusiasm during the interview.
  • Prepare examples of complex customer inquiries you've handled in the past and how you resolved them.
  • Be ready to discuss your experience working in a fast-paced environment and how you manage stress.

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.