Customer Support Specialist - Remote (Rochester, NY, US, 14623)

About the Role

The customer support team is a critical part of Belden's operations, and as a specialist, you will be expected to work effectively with a wide range of individuals, including customers, vendors, and internal stakeholders. You will report to the Customer Operations Manager and work collaboratively with the team to achieve customer service goals.

Belden, Inc is a global leader in connectivity solutions, and this role offers the opportunity to work with a diverse range of customers and products. With a strong commitment to innovation and customer satisfaction, the company is dedicated to providing the best possible service to its customers.

What You Will Do

• Respond to customer inquiries and resolve service questions in a timely and professional manner
• Manage overall order management, including processing orders, generating quotations, and tracking shipments
• Identify opportunities to improve processes and customer relations
• Perform accurate data entry of orders and customer information
• Utilize the corporate ERP System (NetSuite) as it pertains to customer service operations
• Collaborate with the customer operations team to achieve customer service goals
• Develop and maintain strong relationships with customers, vendors, and internal stakeholders
• Stay up-to-date with company products and services to provide informed support to customers
• Participate in ongoing training and development to improve customer service skills and knowledge

What We Are Looking For

• Associate's degree in business or a related field, with a Bachelor's degree preferred
• At least three years of customer service experience, with prior experience in a manufacturing environment a plus
• Experience with ERP Systems, particularly NetSuite
• Knowledge of CRM systems, particularly Salesforce
• Strong computer skills, including word processing, spreadsheet, and presentation software
• Excellent interpersonal and communication skills, both written and verbal
• Ability to work effectively with a wide range of individuals in a diverse community
• Well-developed organization skills, including the ability to handle multiple projects and details simultaneously
• Strong analytical and problem-solving skills

Nice to Have

• Experience with Vendor Management Programs
• Knowledge of the manufacturing industry and its processes
• Certification in customer service or a related field
• Experience working in a remote or hybrid environment

Benefits and Perks

• Competitive salary range of $63,000-$85,000
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) matching retirement plan
• Paid vacation and parental leave
• Employee stock purchase plan
• Opportunities for professional development and growth
• Remote work options and flexible work arrangements
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

• Make sure you have a strong understanding of CRM systems, particularly Salesforce, and be prepared to provide examples of how you have used these systems in previous roles.
• Develop a portfolio of your customer service experience, including any relevant certifications or training.
• Practice your problem-solving skills and be prepared to provide examples of how you have resolved complex customer issues.
• Research the company's products and services to demonstrate your knowledge and interest in the industry.
• Be prepared to discuss your experience working in a remote or hybrid environment and how you stay organized and motivated in these types of settings.
• Don't be afraid to ask questions during the interview process, and be sure to ask about opportunities for growth and professional development within the company.