Customer Systems Administrator

DropboxDropbox·Remote(Remote - US: Select locations)
Operations
Salesforce

WFA Digital Insight

As the demand for cloud storage and collaboration tools continues to soar, companies like Dropbox are looking for skilled professionals to manage their customer-facing systems. With a 25% increase in remote job postings for systems administrators in 2025, this role is an exciting opportunity for those with expertise in Salesforce and AI-powered tooling. Dropbox's commitment to innovation and customer experience makes this company stand out, and candidates should be prepared to showcase their problem-solving skills and experience with platform administration. Before applying, candidates should know that this role requires strong technical skills, excellent communication, and a customer-centric approach.

Job Description

About the Role

The Customer Systems Administrator plays a vital role in managing and evolving the portfolio of support and post-sales platforms at Dropbox. This role is responsible for ensuring the operational reliability and security of these systems, which are crucial to the company's customer-facing operations. The successful candidate will have the opportunity to work closely with the Engineering and Customer Experience and Success teams to drive the adoption of AI-powered tools and automations.

As a key member of the Customer Systems team, the Administrator will be responsible for configuring and maintaining platforms across the customer lifecycle, enforcing security and access control policies, and driving AI-powered tooling and automations. This role offers the chance to gain direct ownership of production systems that the business relies on daily and to develop deep cross-functional exposure to Engineering and Customer Experience and Success.

Dropbox's Customer Systems team is committed to delivering exceptional customer experiences, and the Administrator will play a critical role in achieving this goal. The company's focus on innovation, collaboration, and customer satisfaction makes this an exciting and challenging opportunity for skilled professionals.

What You Will Do

  • Manage and evolve the team's portfolio of support and post-sales platforms to meet the changing needs of the Customer Experience and Customer Success organizations
  • Serve as a primary on-call responder, owning incident resolution and stakeholder communication during platform disruptions
  • Drive the adoption and integration of AI-powered tools and automations across customer platforms to improve user efficiency and customer outcomes
  • Partner with Engineering and Customer Experience and Success to translate business needs into platform solutions
  • Identify and execute platform improvements that reduce operational friction, increase reliability, and scale with the business
  • Build and maintain the team's automation tooling and scripting infrastructure
  • Establish and maintain the documentation standards that keep the team operationally resilient, including SOPs, runbooks, and system guides
  • Collaborate with cross-functional teams to ensure alignment and effective communication
  • Stay up-to-date with industry trends and emerging technologies to continuously improve the customer experience

What We Are Looking For

  • 3+ years of experience in systems administration, with a focus on customer-facing systems
  • Strong technical skills, including expertise in Salesforce and AI-powered tooling
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment
  • Experience with platform administration, access governance, and operational reliability
  • Strong understanding of security and access control policies, with the ability to enforce these policies effectively
  • Experience with automation tooling and scripting infrastructure
  • Ability to work collaboratively with cross-functional teams, including Engineering and Customer Experience and Success
  • Strong analytical and problem-solving skills, with the ability to drive data-driven decision making
  • Experience with cloud-based technologies and SaaS platforms

Nice to Have

  • Experience with industry-leading AI tooling and automations
  • Knowledge of agile development methodologies and version control systems
  • Experience with data analysis and visualization tools
  • Certification in Salesforce administration or a related field
  • Experience with IT service management frameworks, such as ITIL

Benefits and Perks

  • Competitive salary and benefits package
  • Opportunity to work with a leading cloud storage and collaboration company
  • Collaborative and dynamic work environment
  • Professional development opportunities, including training and certification programs
  • Flexible working hours and remote work options
  • Access to the latest technologies and tools
  • Comprehensive health and wellness programs
  • Generous parental leave policy
  • Employee stock purchase plan

How to Stand Out

  • Be prepared to showcase your technical skills, including expertise in Salesforce and AI-powered tooling, in your resume and cover letter.
  • Highlight your experience with platform administration, access governance, and operational reliability in your application materials.
  • Demonstrate your ability to work effectively in a fast-paced environment and to drive data-driven decision making.
  • Show your understanding of security and access control policies and your ability to enforce these policies effectively.
  • Prepare to discuss your experience with automation tooling and scripting infrastructure, as well as your ability to build and maintain these systems.
  • Research Dropbox's company culture and values, and be prepared to discuss how your skills and experience align with these.
  • Be ready to provide specific examples of your experience with cloud-based technologies and SaaS platforms.

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