Customs and Logistics Operations Coordinator (Job ID: FRANIC1)
WFA Digital Insight
The demand for logistics and customs coordination specialists has risen significantly in recent years, driven by the growth of international trade. With over 25% of global trade expected to be digital by 2027, professionals with expertise in customs clearance, logistics, and supply chain management are in high demand. InsideOutVAS, a leading international trade consulting firm, is seeking a highly organized and bilingual Customs and Logistics Operations Coordinator to oversee daily operations and ensure seamless client experiences. As a candidate, you should be prepared to demonstrate your expertise in logistics, customs procedures, and client communication, as well as your ability to work independently in a fast-paced environment.
Job Description
About the Role
The Customs and Logistics Operations Coordinator will play a critical role in supporting the daily operations of InsideOutVAS, a growing international customs, logistics, and international trade consulting firm. This role requires a highly organized and detail-oriented individual who can effectively manage multiple tasks and priorities simultaneously. As the connective tissue between clients, operations, accounting, and compliance, you will be responsible for monitoring shipments, tracking documentation, and ensuring that all requests are acknowledged and resolved in a timely manner.As a key member of the team, you will work closely with the founder and internal team to ensure that commitments are met, processes are followed, and clients are always informed about the status of their shipments. Your ability to communicate effectively with clients, both in English and Spanish, will be essential in building strong relationships and providing proactive status updates.
The ideal candidate will have a strong understanding of logistics and customs procedures, as well as excellent problem-solving skills and attention to detail. You will be expected to take initiative and work independently, with minimal supervision, to ensure that all tasks are completed efficiently and effectively.
What You Will Do
- Monitor active shipments and customs processes from start to completion
- Track required documentation for customs clearance and follow up on missing items
- Support logistics and customs-related workflows across multiple ports of entry (air, land, maritime)
- Ensure all requests are acknowledged, routed, and resolved in a timely manner
- Provide proactive, clear, and professional status updates to clients regarding shipments and requests
- Act as the primary client-facing point of contact, escalating technical matters only when necessary
- Respond to client inquiries promptly to ensure no request goes unattended
- Maintain a 'client-first' mindset, ensuring they feel supported and informed at all times
- Bring structure to existing workflows by maintaining clean and organized records in Google Drive and spreadsheets
- Identify operational gaps, inefficiencies, or risks and propose improvements to the founder
What We Are Looking For
- Fluent in English and Spanish (written and verbal)
- Proven experience in administrative, operations, or coordination roles
- Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities
- Self-starter who takes initiative without needing constant direction
- Ability to work with international and multicultural teams
- Strong follow-through and sense of ownership over tasks
- Coachability and willingness to learn and improve
- Experience with logistics, customs procedures, and supply chain management (desired)
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
Nice to Have
- Experience with Google Drive and spreadsheet management
- Basic knowledge of customs-related tasks and documentation
- Familiarity with compliance tracking and reporting
- Experience working with entry-level customs documentation review or preparation
- Certification in logistics, supply chain management, or a related field
Benefits and Perks
- Competitive salary (dependent on experience)
- Opportunity to work with a growing international trade consulting firm
- Collaborative and dynamic work environment
- Professional development and training opportunities
- Flexible working hours and remote work options
- Access to a multinational team with diverse perspectives and expertise
- Comprehensive benefits package (dependent on location and experience)
- Recognition and reward for outstanding performance and contributions
- Opportunities for advancement and career growth within the company
How to Stand Out
- Develop a strong understanding of logistics and customs procedures to increase your chances of success in this role
- Practice your bilingual skills, particularly in English and Spanish, to effectively communicate with clients and colleagues
- Highlight your experience with Google Drive and spreadsheet management to demonstrate your organizational skills
- Be prepared to provide specific examples of your problem-solving skills and attention to detail during the interview process
- Research the company and the industry to demonstrate your knowledge and interest in international trade and logistics
- Consider obtaining certifications in logistics, supply chain management, or a related field to enhance your career prospects
- Prepare to discuss your experience working with international and multicultural teams, and your ability to adapt to a fast-paced environment
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.