CX Enablement Partner (AI)

Asana·Remote(US - Remote)

Other

Excel

WFA Digital Insight

As demand for AI-driven customer experience solutions grows, companies like Asana are seeking skilled professionals to lead the charge. With the remote job market expected to continue its upward trend, roles that combine strategic vision with technical expertise are increasingly in high demand. Asana's commitment to innovation and customer satisfaction makes this a compelling opportunity for those looking to make a real impact. Candidates should be prepared to showcase their experience in AI enablement, cross-functional leadership, and a passion for driving operational excellence.

Job Description

About the Role

As a CX Enablement Partner at Asana, you will play a critical role in empowering the Customer Experience organization to leverage AI and emerging technologies to their highest potential. This involves leading high-impact, cross-functional initiatives that drive world-class customer value in an AI-first world. You will partner closely with CX leadership to translate corporate AI goals into actionable execution plans, ensuring teams are enabled to drive operational excellence at a global scale.

The CX Enablement team is at the forefront of Asana's efforts to evolve the customer journey, and as a key member of this team, you will be responsible for driving the adoption of AI and emerging technologies across the organization. Your expertise in developing structured, repeatable enablement programs will be crucial in ensuring that teams are equipped to deliver exceptional customer experiences.

What You Will Do

Lead the end-to-end lifecycle of complex CX AI enablement initiatives, from initial strategy and content development to global cross-functional execution.
Consult with CX leadership to prioritize AI enablement initiatives that align with broader corporate strategy and overarching organizational goals.
Design and facilitate diverse training experiences, including AI Foundational Enablement and AI Product enablement, ranging from interactive workshops to scalable, self-serve modules.
Partner with stakeholders to build & deploy AI and program enablement driving productivity enhancements & field readiness.
Establish a consistent CX AI communication 'drumbeat' and roadmap to ensure regional and global teams are proficient in evolving AI capabilities.
Partner with Sales Enablement and Product Marketing to influence the development of revenue-wide AI enablement materials and amplify customer-centric value narratives.
Drive the evolution of the CX Customer Journey by updating AI engagement touchpoints, including consumption transition and AI consulting skills for the field.
Leverage data and insights to track enablement program performance and surface recommendations that enhance productivity and field readiness.
Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes that enhance the overall customer experience.

What We Are Looking For

Experience in AI Enablement and a demonstrated curiosity about AI tools and emerging technologies to drive scale and productivity across the organization.
Proven experience leading high-impact, cross-functional initiatives and operational scaling in a SaaS environment for the past 4+ years.
Expertise in developing structured, repeatable enablement driven from complex, high-level strategic priorities.
Experience in enablement program management with a focus on business analysis and driving operational excellence.
Experience with change management and a track record of successfully aligning diverse, cross-functional stakeholders.
Strong understanding of customer experience principles and the ability to apply them in a rapidly evolving technological landscape.
Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.

Nice to Have

Experience with data analysis and visualization tools, such as Excel, to inform enablement program decisions.
Knowledge of sales enablement principles and practices, with the ability to apply them in a customer experience context.
Familiarity with emerging technologies, such as machine learning and natural language processing, and their applications in customer experience.

Benefits and Perks

Competitive salary and equity package, reflective of the value you create relative to the market value of your role.
Opportunity to work with a leading SaaS company that is committed to innovation and customer satisfaction.
Collaborative and dynamic work environment, with a team that is passionate about driving operational excellence.
Professional development opportunities, including training and education programs, to help you grow in your career.
Flexible and remote work arrangements, allowing you to work from anywhere and maintain a healthy work-life balance.
Comprehensive benefits package, including health insurance, retirement savings, and paid time off.

How to Stand Out

To stand out in your application, highlight your experience in AI enablement and your ability to drive cross-functional initiatives.
Be prepared to discuss your approach to change management and how you have successfully aligned stakeholders in previous roles.
Showcase your expertise in developing structured, repeatable enablement programs and your ability to apply data insights to inform program decisions.
Demonstrate your understanding of customer experience principles and how you have applied them in a rapidly evolving technological landscape.
Consider creating a portfolio that highlights your achievements in AI enablement and customer experience, and be prepared to discuss it during the interview process.
When negotiating salary, be aware of the market value of your role and be prepared to discuss your expectations based on your research.

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