CX Enablement Partner (AI)

About the Role

As part of this role, you will work closely with various stakeholders, including CX leadership, sales enablement, and product marketing, to build and deploy AI and program enablement that drives productivity enhancements and field readiness. Your expertise in developing structured, repeatable enablement programs will be essential in establishing a consistent CX AI communication 'drumbeat' and roadmap, ensuring regional and global teams are proficient in evolving AI capabilities.

What You Will Do

• Lead the end-to-end lifecycle of complex CX AI enablement initiatives, from initial strategy and content development to global cross-functional execution.
• Consult with CX leadership to prioritize AI enablement initiatives that align with broader corporate strategy and overarching organizational goals.
• Design and facilitate diverse training experiences, including AI Foundational Enablement and AI Product enablement, ranging from interactive workshops to scalable, self-serve modules.
• Partner with stakeholders to build and deploy AI and program enablement driving productivity enhancements and field readiness.
• Establish a consistent CX AI communication 'drumbeat' and roadmap to ensure regional and global teams are proficient in evolving AI capabilities.
• Partner with Sales Enablement and Product Marketing to influence the development of revenue-wide AI enablement materials and amplify customer-centric value narratives.
• Drive the evolution of the CX Customer Journey by updating AI engagement touchpoints, including consumption transition and AI consulting skills for the field.
• Leverage data and insights to track enablement program performance and surface recommendations that enhance productivity and field readiness.
• Develop and maintain a deep understanding of Asana's AI strategy and its application across the customer experience organization.
• Collaborate with cross-functional teams to identify and prioritize opportunities for AI-driven process improvements.

What We Are Looking For

• Experience in AI Enablement and a strong curiosity about AI tools and emerging technologies to drive scale and productivity across the organization.
• Proven experience leading high-impact, cross-functional initiatives and operational scaling in a SaaS environment for the past 4+ years.
• Expertise in developing structured, repeatable enablement driven from complex, high-level strategic priorities.
• Experience in enablement program management with a focus on business analysis and driving operational excellence.
• Experience with change management and a track record of successfully aligning diverse, cross-functional stakeholders.
• Strong proficiency in tools like Excel, with the ability to analyze and interpret complex data sets.
• Excellent communication and project management skills, with the ability to work effectively in a remote environment.
• A strong understanding of the importance of equity, diversity, and inclusion in the workplace, with a commitment to fostering an inclusive and respectful work environment.

Nice to Have

• Experience working with AI and machine learning technologies, with a deep understanding of their applications in customer experience roles.
• Familiarity with Asana's products and services, with a passion for driving customer success through innovative enablement strategies.
• A certification in a related field, such as business analysis or project management, with a commitment to ongoing learning and professional development.
• Experience working in a global environment, with a strong understanding of the cultural and linguistic nuances that impact customer experience.

Benefits and Perks

• A competitive salary range, with a commitment to recognizing and rewarding outstanding performance.
• A comprehensive benefits package, including mental health, wellness, and fitness benefits, career coaching and support, and inclusive family building benefits.
• Long-term savings or retirement plans, with a commitment to supporting the financial well-being of our employees.
• In-office culinary options to cater to your dietary preferences, with a focus on fostering a positive and inclusive work environment.
• The opportunity to work with a talented and dedicated team, with a passion for driving customer success through innovative enablement strategies.
• A flexible and remote work environment, with the ability to work from anywhere and create a schedule that suits your needs.
• Access to a range of professional development opportunities, with a commitment to ongoing learning and growth.

• To stand out in this role, be prepared to showcase your expertise in AI enablement and program management, with a focus on driving business growth through innovative strategies.
• Develop a strong understanding of Asana's products and services, with a passion for driving customer success through enablement.
• Highlight your experience working with cross-functional teams, with a focus on driving operational excellence and change management.
• Be prepared to provide specific examples of your experience with AI and machine learning technologies, with a deep understanding of their applications in customer experience roles.
• Showcase your proficiency in tools like Excel, with the ability to analyze and interpret complex data sets.
• Demonstrate your commitment to ongoing learning and professional development, with a focus on staying up-to-date with the latest trends and technologies in AI enablement.
• Be prepared to discuss your experience working in a global environment, with a strong understanding of the cultural and linguistic nuances that impact customer experience.