CX Forward Deployed Engineer

About the Role

The role is focused on strategic accounts, where you will work closely with customer stakeholders and Gitlab's account teams to prioritize use cases based on business impact, technical feasibility, repeatability, and long-term platform value. Your expertise will be instrumental in shaping architecture patterns, influencing upstream product and engineering decisions, and creating durable technical assets that can be leveraged across similar environments.

As part of the Gitlab team, you will be expected to embody the company's values, which prioritize innovation, collaboration, and continuous knowledge exchange. You will have the opportunity to work with a talented group of professionals who are passionate about driving digital transformation and improving the way software is developed.

What You Will Do

• Conduct deep technical discovery in selected strategic accounts to assess platform readiness, evaluate constraints, and identify high-value adoption opportunities across Gitlab and Gitlab Duo Agent Platform.
• Lead architecture and delivery design for complex enterprise environments where platform migration, regulated requirements, and product boundaries intersect.
• Partner with customer stakeholders and Gitlab account teams to prioritize use cases based on business impact, technical feasibility, repeatability, and long-term platform value.
• Design and build bounded proofs, prototypes, deployment patterns, and reusable accelerators across source code management, CI/CD, security, compliance, and AI-enabled workflows.
• Architect self-managed and enterprise deployments, including runners, access controls, network boundaries, observability, AI Gateway, model connectivity, and governance controls.
• Collaborate with cross-functional teams, including product, engineering, and customer success, to ensure seamless delivery of solutions.
• Develop and maintain technical documentation to support customer adoption and internal knowledge sharing.
• Participate in agile development methodologies, contributing to the planning, execution, and review of development cycles.
• Foster a culture of innovation, encouraging experimentation and learning within the team and across the organization.

What We Are Looking For

• 5+ years of experience in a similar engineering role, with a focus on complex enterprise environments and strategic account management.
• Strong technical expertise in areas such as CI/CD, security, compliance, and AI-enabled workflows.
• Experience with cloud-based technologies and containerization platforms.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Strong problem-solving skills, with a customer-centric approach to solution development.
• Experience with agile development methodologies and version control systems.
• Bachelor's degree in Computer Science, Engineering, or a related field.

Nice to Have

• Experience with Gitlab's products and services, including the Gitlab Duo Agent Platform.
• Familiarity with regulated environments and compliance frameworks.
• Knowledge of AI and machine learning principles, with experience in applying these technologies to real-world problems.
• Experience with cloud-based security and compliance solutions.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a leading technology company, driving innovation in the software development space.
• Collaborative and dynamic work environment, with a strong focus on teamwork and knowledge sharing.
• Flexible working arrangements, including remote work options.
• Access to cutting-edge technologies and tools.
• Ongoing training and development opportunities, with a focus on career growth and advancement.

• Be prepared to showcase your technical expertise in areas such as CI/CD, security, and AI-enabled workflows, and explain how these skills can be applied to complex enterprise environments.
• Highlight your experience working with strategic accounts and your ability to partner with cross-functional teams to drive customer success.
• Develop a deep understanding of Gitlab's products and services, including the Gitlab Duo Agent Platform, and be prepared to discuss how these solutions can be applied to real-world problems.
• Emphasize your problem-solving skills and customer-centric approach, and provide examples of how you have developed innovative solutions to meet customer needs.
• Be prepared to discuss your experience with agile development methodologies and your ability to work effectively in a fast-paced, dynamic environment.
• Research the company culture and values, and be prepared to explain how your own values and work style align with those of Gitlab.