CX Resource & Staffing Manager, EMEA
WFA Digital Insight
The demand for skilled CX professionals grew 28% in 2025, driven by companies investing in customer experience to drive business growth. With over 50 million registered users, Gitlab is a leader in the DevSecOps platform market, making this role an exciting opportunity for those interested in operational problem-solving and cross-functional coordination. Candidates should be prepared to demonstrate their expertise in resource management, data analysis, and stakeholder management.
Job Description
About the Role
The CX Resource & Staffing Manager, EMEA will play a critical role in building a stronger, more proactive approach to delivery planning across the region. This role will support resource management for Professional Services and Education Services, helping match the right people to the right work at the right time while keeping regional needs, timing, and delivery priorities in view. The successful candidate will report to the Manager, CX Resource and Staffing Management and will be responsible for moving the team from reactive scheduling toward more data-informed planning and clearer operational visibility.In the first year, the focus will be on building dependable staffing rhythms, improving data quality and workflow consistency, and giving regional stakeholders better insight into allocation health, demand patterns, and coverage risks. This is a strong opportunity for someone who enjoys operational problem-solving, cross-functional coordination, and helping delivery teams work with more clarity and confidence.
Gitlab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With more than 50 million registered users and over 50% of the Fortune 100 trusting Gitlab to ship better, more secure software faster, this role is an exciting opportunity to join a leader in the industry.
What You Will Do
- Manage staffing and allocation activities across assigned EMEA engagements, matching available resources to project requirements, schedules, and regional considerations.
- Maintain resource allocations in Kantata and quickly identify scheduling conflicts, coverage gaps, and changes that could affect delivery plans.
- Monitor utilization and allocation health, surfacing over-allocation, under-allocation, and bench risks early so teams can respond in time.
- Prepare recurring staffing views, dashboards, and operational updates that help delivery leaders make informed decisions.
- Support staffing across Professional Services and Education Services engagements by aligning resource availability, skills, timing, and regional requirements.
- Improve resource request workflows, allocation data quality, and reporting practices so delivery leaders can make faster, better-informed staffing decisions.
- Collaborate with regional stakeholders to ensure that staffing plans meet regional needs and priorities.
- Develop and maintain relationships with key stakeholders, including delivery leaders, regional managers, and other CX teams.
What We Are Looking For
- 3+ years of experience in resource management, staffing, or a related field.
- Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop insights.
- Excellent communication and stakeholder management skills, with the ability to work with regional stakeholders and delivery teams.
- Strong knowledge of resource management principles, practices, and tools.
- Experience with data analysis and reporting tools, such as Excel.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Experience working in a remote or distributed team environment.
Nice to Have
- Experience with Adjust or other resource management tools.
- Knowledge of DevSecOps platforms and practices.
- Experience working in a CX or customer-facing role.
- Certification in resource management or a related field.
Benefits and Perks
- Competitive salary and benefits package.
- Opportunity to work with a leader in the DevSecOps platform market.
- Collaborative and dynamic work environment.
- Professional development opportunities, including training and certification programs.
- Flexible working hours and remote work options.
- Access to the latest tools and technologies.
- Recognition and reward programs for outstanding performance.
How to Stand Out
- Develop a strong understanding of resource management principles and practices to stand out in the application process.
- Be prepared to demonstrate your analytical and problem-solving skills, with examples from your previous experience.
- Show a willingness to learn and adapt to new tools and technologies, such as Adjust and Kantata.
- Highlight your ability to work in a fast-paced environment and prioritize tasks effectively.
- Prepare examples of how you have managed complex data sets and developed insights to inform decision-making.
- Be prepared to discuss your experience working in a remote or distributed team environment and how you stay connected with colleagues and stakeholders.
- Show enthusiasm for the company culture and values, and be prepared to discuss how you can contribute to the team's success.
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