Danish - Remote Telephonic Interpreters

About the Role

The day-to-day activities of this role will involve answering inbound calls in a timely manner, providing superior customer service, and adhering to a strict code of professional conduct. This includes maintaining confidentiality and adhering to all policies, procedures, and industry-specific best practices. Your work will directly impact the lives of individuals and communities by ensuring they receive the support and services they need, regardless of language barriers.

Given the nature of this role, you will be working remotely, which requires a high degree of self-motivation, discipline, and the ability to work independently. Your interpreting space must be quiet, secure, and free from outside noises to ensure call quality. While working independently, you will still be part of a larger team of interpreters and will participate in ongoing quality assurance monitoring and training to continuously improve your skills and knowledge.

What You Will Do

• Provide effective telephonic remote interpreting services for Danish languages.
• Answer inbound calls in a timely and professional manner.
• Deliver superior customer service, ensuring that all interactions are courteous and helpful.
• Adhere to the Code of Professional Conduct, with a strong emphasis on maintaining confidentiality.
• Complete training sessions and participate in ongoing Quality Assurance monitoring to ensure high standards of service.
• Utilize web-based platforms, email, and Microsoft Word as part of your daily activities.
• Ensure your home office setup meets the requirements for high-quality sound and minimal background noise.
• Collaborate with other interpreters and staff as needed to ensure seamless service delivery.
• Keep up-to-date with industry developments and best practices in interpretation.

What We Are Looking For

• Full fluency in both English and Danish languages.
• Technology proficiency, particularly with web-based platforms, email, and Microsoft Word.
• Landline phone access for high-quality sound.
• A dedicated interpreting space that is quiet, secure, and free from distractions.
• At least 2 years of professional interpreting experience, preferably in settings such as medical, legal, or customer service.
• Industry-specific certifications or trainings, such as CMI or CCHI, are preferred.
• Proof of completing 40+ hours of medical interpreting training, such as Bridging the Gap or Cross-Cultural Communications, is highly valued.
• Ability to work in a fast-paced environment and handle multiple calls with professionalism and accuracy.

Nice to Have

• Experience working with remote teams or in a freelance capacity.
• Familiarity with quality assurance processes and a commitment to continuous improvement.
• Additional language skills beyond Danish and English.
• Advanced knowledge of digital tools and software that can enhance interpretation services.

Benefits and Perks

• The opportunity to work remotely and manage your schedule effectively.
• Being part of a global effort to bridge language gaps and facilitate communication across cultures.
• Access to ongoing training and professional development opportunities.
• The potential for career advancement within the company.
• A chance to work with a diverse client base and contribute to various industries.
• Flexible working hours that can accommodate different time zones and personal schedules.
• The satisfaction of making a direct impact on people's lives through your interpretation services.

• Ensure your resume and cover letter highlight your interpreting experience, particularly in settings relevant to this role, such as medical or legal.
• Invest in a high-quality landline phone and headset to ensure professional call quality.
• Brush up on your knowledge of industry-specific terminology and best practices to stand out in the application process.
• Prepare examples of times when you had to handle confidential or sensitive information in your previous roles.
• Familiarize yourself with common interview questions for interpreters, such as how you handle complex vocabulary or high-pressure situations.
• Consider obtaining or highlighting any relevant certifications or trainings, such as CMI or CCHI, to demonstrate your expertise.
• Practice your remote work skills, such as time management and self-motivation, to ensure you can thrive in an independent work environment.