Data Entry Administrator / Customer Service Data Processing Assistant

## About the Role As a Data Entry Administrator / Customer Service Data Processing Assistant at Jobs for Humanity, you will play a vital role in maintaining the accuracy and efficiency of the company's data management systems. Your day-to-day tasks will involve uploading manual and automated data feeds, verifying information, and handling customer queries. You will be part of a team that prioritizes attention to detail, organizational skills, and excellent communication.

The success of this role depends on the ability to manage multiple tasks, prioritize workload, and maintain high-quality records. You will be working in a fast-paced environment where no two days are the same, and your ability to adapt to changing circumstances will be invaluable. Your work will directly contribute to the smooth operation of the company's daily activities and help meet team targets.

In this role, you will have the opportunity to work with a variety of internal systems and websites, ensuring data accuracy and preventing duplicate records. Your strong written and verbal communication skills will be essential in responding to customer enquiries and directing them to the appropriate department when necessary.

## What You Will Do - Accurately upload manual and automated data feeds to internal systems and websites - Conduct data accuracy checks to ensure all entered information is correct and up-to-date - Perform duplicate checks to prevent duplicate records within the system - Manage and organize images received from external contacts - Verify information by contacting clients to obtain or confirm missing details - Report system or website issues to the relevant support teams - Provide customer support by responding to enquiries or directing them to the appropriate department - Maintain high-quality records and assist in meeting team targets - Liaise with clients to ensure efficient data entry and customer service operations - Prioritize workload and manage multiple tasks to maintain productivity

## What We Are Looking For - Minimum typing speed of 45 words per minute with high accuracy - Previous experience in data entry, administration, or office support - Strong written and verbal communication skills - Attention to detail and ability to produce high-quality work - Customer service experience with a confident and professional telephone manner - Ability to prioritize workload and manage multiple tasks - Strong organizational skills and ability to maintain accurate records - Proficiency in Excel - Ability to work in a fast-paced environment and adapt to changing circumstances

## Nice to Have - Experience with data management software - Knowledge of data protection principles - Certification in data entry or a related field - Experience in a customer-facing role

## Benefits and Perks - Opportunity to work with a supportive team - Professional development opportunities - Flexible working hours - Access to cutting-edge technology and tools - Collaborative work environment - Recognition and reward for outstanding performance - Ongoing training and support to ensure success in the role

- Develop your Excel skills: Proficiency in Excel is essential for this role, so make sure you have a solid understanding of its functions and features.

• Practice your typing accuracy: With a minimum typing speed of 45 words per minute required, practice your typing skills to ensure you can meet this demand.
• - Highlight your customer service experience: As customer service is a key part of this role, be sure to highlight any relevant experience you have in your application.
• - Emphasize your attention to detail: Attention to detail is crucial in this role, so be sure to emphasize your ability to produce high-quality work in your application.
• - Be prepared to provide examples of your data entry experience: Be prepared to provide specific examples of your data entry experience and how you have managed data in previous roles.
• - Show enthusiasm for the company and role: Demonstrate your enthusiasm for the company and the role, and explain why you are the ideal candidate for this position.