Deal Desk Analyst - US West
WFA Digital Insight
As the demand for skilled deal desk analysts continues to rise, with a 25% growth in SaaS sales operations roles in the last year, professionals with expertise in sales operations, finance, and sales strategy are in high demand. With over 4 years of experience and a strong understanding of revenue recognition principles, candidates can thrive in this fast-paced environment. Datadog, a leading company in the tech industry, offers a unique opportunity for growth and development, with a strong focus on work-life harmony and a hybrid workplace model. Before applying, candidates should be prepared to showcase their problem-solving skills, attention to detail, and ability to work in a high-pressure environment.
Job Description
About the Role
The Deal Desk Analyst role at Datadog is a critical position that involves working cross-functionally with various teams, including Sales Operations, Billing, Contracts, and Legal, to provide quoting and deal structuring support to the Global Sales Team. As a Deal Desk Analyst, you will be responsible for developing in-depth knowledge of Datadog's licensing and pricing models, providing deal structuring and quoting support, and acting as a point of contact for sales teams on deal pricing matters.The ideal candidate will have a strong understanding of sales operations, finance, and sales strategy, with at least 4 years of overall experience, including 2 years of experience in deal structuring and quoting complex SaaS transactions. You will be working in a fast-paced environment, where attention to detail, strong communication skills, and the ability to multi-task are essential.
Datadog's hybrid workplace model offers a unique opportunity for candidates to work remotely, with the option to collaborate with colleagues in the office. This role is perfect for those who value work-life harmony and are looking for a challenging and rewarding career in sales operations.
What You Will Do
- Develop in-depth knowledge of Datadog's licensing and pricing models to provide deal structuring and quoting support to the global sales teams
- Act as a point of contact and subject matter expert for sales on deal pricing matters
- Work cross-functionally across various stakeholder groups, including legal, contracts, sales operations, order management, revenue, finance, and product management
- Drive adherence to internal controls, protocols, and business rules
- Solve customer satisfaction issues following the execution of the deal
- Be a creative problem solver who finds a way to meet customers' needs while adhering to Datadog's selling policies
- Actively negotiate deals directly with the customer as needed
- Function as the primary point of contact for sales teams on deal pricing matters
What We Are Looking For
- At least 4 years of overall experience, including 2 years of experience in deal structuring and quoting complex SaaS transactions
- Strong understanding of revenue recognition principles
- Ability to multi-task and work in a fast-paced, high-pressure environment
- Strong attention to detail and ability to analyze complex data sets
- Excellent communication and negotiation skills
- Ability to represent the company to customers in negotiations and resolve customer satisfaction issues
- Strong MS Word, Excel, and PowerPoint skills
- Experience with Salesforce and CPQ (nice to have)
Nice to Have
- Experience with sales operations, finance, and sales strategy
- Knowledge of Datadog's licensing and pricing models
- Familiarity with contract management and order management processes
- Certification in sales operations or a related field
Benefits and Perks
- Competitive salary and equity package
- Generous and comprehensive benefits package, including healthcare, dental, and parental planning
- 401(k) plan and match
- Paid time off and fitness reimbursements
- Discounted employee stock purchase plan
- Best-in-class onboarding and internal mentor and buddy program
- Opportunity to work with a leading company in the tech industry
- Hybrid workplace model with remote work options
How to Stand Out
- Ensure you have a strong understanding of sales operations, finance, and sales strategy before applying for this role.
- Develop your skills in Salesforce and Excel to increase your chances of success in this position.
- Be prepared to showcase your problem-solving skills and ability to work in a high-pressure environment during the interview process.
- Research Datadog's licensing and pricing models to demonstrate your knowledge and interest in the company.
- Highlight your experience with sales operations, finance, and sales strategy in your resume and cover letter.
- Prepare examples of times when you had to negotiate deals directly with customers or resolve customer satisfaction issues.
- Be ready to discuss your experience with contract management and order management processes, if applicable.
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