Deal Desk Manager

About the Role

The ideal candidate will have a strong understanding of systems, sales processes, pricing strategies, and contract management, with experience in deal desk operations and technical skills. You will serve as a trusted advisor to the Sales team, structuring deals and determining appropriate pricing strategies based on customer requirements, market dynamics, and company goals.

What You Will Do

• Serve as a subject matter expert and primary point of contact for sales representatives regarding deal structuring, pricing, and contract management.
• Collaborate with legal and finance teams to review and negotiate terms & conditions that protect the company's interests while meeting customer needs.
• Identify and make recommendations for process improvements and assist with process design for projects such as CPQ/CLM implementation processes.
• Collaborate with sales, legal, and finance teams to elicit, document, and analyze business requirements on proposed deal desk system/process changes and prioritize based on business value, complexity, and feasibility.
• Lead and execute key non-deal desk projects from end-to-end, including process improvements, system implementations, and strategic initiatives, from requirements gathering to scoping, delivery, and enablement.
• Partner with sales, marketing, customer success, and finance leaders to align processes, identify areas for improvement, and support revenue-generating initiatives.
• Develop and maintain a deep understanding of the company's products, services, and pricing strategies to provide informed guidance to the Sales team.
• Analyze sales data and market trends to identify opportunities for growth and optimization.
• Collaborate with the Sales team to develop and execute strategic account plans, ensuring alignment with company goals and objectives.

What We Are Looking For

• Experienced in deal desk operations, working with DealHub to provide end-user support, quote/contract creation, and troubleshooting of price/product rules.
• Technically adept to provide comprehensive support to the sales organization, resolving both systems and process inquiries and escalating to the appropriate teams as needed.
• Strong sales operations background, working directly with the sales organization to initiate corrective actions to drive compliance and data accuracy.
• Demonstrated strong business and finance acumen to provide clarity within complex deals and recommendations for optimal deal structures/pricing to maximize revenue and profitability.
• Strong communicator who can effectively work with both technical and non-technical stakeholders, translating complex concepts into easily understandable terms.
• Experience leveraging AI tools to enhance work quality and accelerate timelines by implementing AI solutions that optimize efficiency.
• Bachelor's degree in a related field, such as business administration, finance, or operations management.

Nice to Have

• Experience working with sales teams in a fast-paced, dynamic environment.
• Familiarity with cloud-based sales and marketing tools, such as Salesforce or HubSpot.
• Certification in sales operations or a related field, such as CSO or SOP.
• Experience with data analysis and visualization tools, such as Tableau or Power BI.

Benefits and Perks

• Competitive base salary, commensurate with experience.
• Discretionary bonus of up to 10% of base salary, contingent upon Fullstory meeting its performance targets.
• Comprehensive health insurance plan, including medical, dental, and vision coverage.
• Generous paid time off policy, including vacation days, sick leave, and holidays.
• Remote work stipend to support your home office setup and productivity.
• Access to cutting-edge technology and tools, including the latest software and hardware.
• Opportunities for professional growth and development, including training, mentoring, and career advancement.

• To stand out in this role, focus on developing your analytical and negotiation skills, and be prepared to demonstrate your experience with deal desk operations and technical tools.
• When applying, highlight your ability to work collaboratively with cross-functional teams and your understanding of market dynamics and company goals.
• Be prepared to discuss your experience with AI tools and how you have leveraged them to optimize efficiency in your previous roles.
• Make sure to review the company's products and services and be prepared to discuss how you can contribute to driving revenue growth and optimizing business performance.
• During the interview process, be prepared to provide specific examples of your experience and skills, and be ready to discuss your career goals and how they align with the company's mission and values.