Delivery Consultant (Remote, CAN)
WFA Digital Insight
The demand for skilled delivery consultants in the remote job market has surged, with a 25% increase in job postings over the past year. As companies like Sayari continue to innovate in the field of economic security and commercial risk, the need for experts who can manage complex implementations and drive customer success has never been higher. With the global digital skills gap growing, professionals with a strong background in remote work, AI tools, and program management are in high demand. Before applying, candidates should be aware of the company's cutting-edge technology and its commitment to trustworthy AI, as well as the role's requirements for travel and stakeholder management.
Job Description
About the Role
The Delivery Consultant position at Sayari is a critical component of the company's Services team, which has mastered the use of public data in complex investigations and supply chain screening. As a Delivery Consultant, you will lead the global post-sale implementation and program management components of Sayari's highest-priority commercial enterprise accounts, ensuring that customers fully realize the value of their investment in Sayari products. This role demands a unique blend of technical expertise, project management skills, and stakeholder management abilities.The Services team at Sayari is dedicated to delivering exceptional results for its customers, and the Delivery Consultant will play a key role in driving this success. With a strong focus on customer satisfaction and retention, the team works closely with Sales, Customer Success, and other stakeholders to ensure seamless implementation and ongoing support.
Sayari's commitment to innovation and trustworthy AI is evident in its cutting-edge technology, including the Commercial World Model, Judgment Ontology, and Superconductor platform. As a Delivery Consultant, you will have the opportunity to work with these technologies and contribute to the company's mission to secure supply chains and dismantle illicit networks.
What You Will Do
- Lead global enterprise customer deployment projects from kickoff to implementation completion and handoff to Customer Success
- Own and maintain program plans, BRDs, SOWs, acceptance criteria, risk registers, dependency maps, resource plans, and success criteria for each engagement
- Manage third-party partner relationships for custom implementation builds, including Sayari Guide solution integrations
- Partner closely with Sales, CS, R&D, Enablement, FDEs, and Solutions Engineers to align on customer objectives and resolve implementation blockers
- Produce and maintain client-facing and internal collateral, including SOWs, BRDs, training documentation, data mapping documents, and status reports
- Identify, escalate, and mitigate implementation risks, including political friction between customer business and technology groups
- Streamline and scale complex accounts by documenting best demonstrated practices and contributing to team playbooks
- Inform the Product and Engineering roadmap with customer trends and implementation insights
- Travel up to 30% throughout the year to support on-site customer engagements, workshops, and implementation milestones as required
What We Are Looking For
- 7+ years of experience managing complex enterprise technology implementations and delivery programs
- Hands-on experience with TPRM workflows and enterprise technology products, solutions, and data assets
- Demonstrated use of generative AI tools to accelerate content creation, data analysis, and workflow optimization
- Strong program management skills, including the ability to manage multiple projects simultaneously
- Excellent stakeholder management and communication skills, with the ability to brief senior customer stakeholders on implementation progress
- Ability to work in a fast-paced environment and adapt to changing priorities and requirements
- Strong analytical and problem-solving skills, with the ability to identify and mitigate implementation risks
- Experience working with cross-functional teams, including Sales, Customer Success, and Product Engineering
Nice to Have
- Experience working with AI-powered tools and technologies
- Knowledge of supply chain screening and investigation methodologies
- Certification in program management or a related field
- Experience working in a remote or distributed team environment
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with cutting-edge technology and contribute to the company's mission
- Collaborative and dynamic work environment
- Flexible working hours and remote work options
- Professional development and growth opportunities
- Access to a global network of professionals and experts in the field
- Comprehensive health and wellness benefits
- Generous paid time off and vacation policy
How to Stand Out
- Develop a strong understanding of AI-powered tools and technologies, and be prepared to discuss your experience with these tools in the interview process.
- Highlight your program management skills and experience, and be prepared to provide specific examples of your ability to manage complex projects and stakeholder relationships.
- Research Sayari's technology and mission, and be prepared to discuss how your skills and experience align with the company's goals and values.
- Emphasize your ability to work in a fast-paced environment and adapt to changing priorities and requirements.
- Prepare to discuss your experience working with cross-functional teams, and highlight your ability to communicate effectively with stakeholders at all levels.
- Be prepared to provide examples of your analytical and problem-solving skills, and discuss your approach to identifying and mitigating implementation risks.
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