Demand Response & Load Management Specialist (Non-residential) - REMOTE

About the Role

The role entails a mix of program operations execution, solution development, and customer-facing interactions. You will be responsible for managing project workstreams, coordinating with multifunctional teams, and contributing to reports, presentations, and analyses. With a strong focus on customer satisfaction, you will work to identify and resolve issues, improve program performance, and develop clear, practical guidance for non-technical audiences.

ICF is committed to making a positive impact on the environment and society. As a Demand Response & Load Management Specialist, you will be part of a team that shares your values and is dedicated to creating a more sustainable future.

What You Will Do

• Support the design, startup, and scaling of nonresidential demand response and load management programs
• Conduct facility-level assessments to understand energy loads, controls, and customer priorities
• Work directly with customers to identify flexible load opportunities and develop program participation strategies
• Develop and deliver clear, practical guidance on energy efficiency and demand response
• Manage project workstreams, including schedules, deliverables, and budgets
• Coordinate with multifunctional teams, including program operations, engineering, and analytics
• Contribute to reports, presentations, and analyses supporting program design and client decision-making
• Identify and resolve issues, improve program performance, and develop process improvements
• Travel approximately 25% of the time for domestic client meetings and site visits

What We Are Looking For

• Bachelor's degree in engineering, energy, facilities management, environmental science, or a related technical field
• 8+ years of relevant experience in nonresidential energy programs, including demand response, load management, energy efficiency, or facility energy management
• Strong customer-facing skills and experience working with nonresidential customers
• Excellent analytical and problem-solving skills, with experience in data analysis and interpretation
• Proficiency in Excel and experience with data management tools
• Strong communication and interpersonal skills, with experience in developing and delivering presentations
• Ability to work independently and as part of a team, with a focus on collaboration and customer satisfaction

Nice to Have

• Master's degree in a related technical field
• Experience with energy management systems, building automation systems, or other related technologies
• Certification in energy management, such as CEM or CEFP
• Experience with project management tools and software, such as Asana or Trello

Benefits and Perks

• Flexible workplace arrangements and emphasis on work-life balance
• Investment in the community through donation matching and volunteer opportunities
• Investment in employee development, including tuition reimbursement and professional development resources
• 401(k) matching and Employee Stock Purchase Plan
• Comprehensive health insurance and wellness programs
• Remote work stipend and technology allowance
• Opportunities for career growth and advancement within the company

• Highlight your experience with Excel and data analysis tools in your application and during interviews.
• Emphasize your customer-facing skills and experience working with nonresidential customers.
• Be prepared to discuss your experience with demand response and load management programs, including any successes or challenges you've faced.
• Showcase your ability to work independently and as part of a team, with a focus on collaboration and customer satisfaction.
• Consider developing a portfolio or case studies that demonstrate your expertise in energy management and demand response.
• Prepare to discuss your salary expectations and any requirements you may have for remote work, such as equipment or software needs.