Deployment Strategist - North America

About the Role

The role entails a deep understanding of customer needs, technical expertise, and excellent communication skills. You will be the primary point of contact for customers, guiding them through the implementation process and providing best practices for maximizing the effectiveness of the AI voice technology. Your mission is to synthesize disconnected streams of thought into a cohesive understanding of what the most important problem is, what the data means, what the product needs, what users are motivated by, and where the impact could be.

ElevenLabs is a high-velocity company that prioritizes impact over job titles. The company culture is built around rapid experimentation, lean autonomous teams, and minimal bureaucracy. As a Deployment Strategist, you will be expected to work in a fast-paced environment, collaborating with team members to drive impact and growth.

What You Will Do

• Meet with strategic customers to understand their critical audio and voice AI needs and locate their biggest pain points
• Identify relevant use cases through deep engagement with customer problems and workflows, and work with Engineers to implement our voice and audio AI technology into innovative solutions
• Design and architect bespoke integrations for customers, ensuring our technology fits seamlessly into their products and operations
• Guide customers on best practices for implementing our voice and audio AI models to maximize their effectiveness
• Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives
• Collaborate with our Research and Product teams to incorporate field insights into ElevenLabs' software products and AI models
• Develop and maintain relationships with key customers, identifying opportunities for growth and expansion
• Work closely with the sales team to identify new business opportunities and develop strategic plans for customer acquisition
• Stay up-to-date with industry trends and emerging technologies, applying this knowledge to drive innovation and growth

What We Are Looking For

• Strong background in project management, with experience in deploying complex technical projects
• Technical expertise in AI, machine learning, or related fields
• Excellent communication and interpersonal skills, with experience in working with cross-functional teams
• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
• Strong analytical and problem-solving skills, with experience in data analysis and interpretation
• Experience in working with customers, identifying their needs and developing solutions to address them
• Strong understanding of the AI and machine learning landscape, with experience in implementing AI-driven solutions
• Experience in working with Agile development methodologies and version control systems
• Strong understanding of cloud-based technologies and infrastructure

Nice to Have

• Experience in working with voice and audio AI technology
• Knowledge of programming languages such as Python, Java, or C++
• Experience in working with data analytics and visualization tools
• Certification in AI, machine learning, or related fields
• Experience in working with cloud-based platforms such as AWS or Azure

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a cutting-edge AI research and product company
• Collaborative and dynamic work environment
• Professional development opportunities, including training and education programs
• Flexible work arrangements, including remote work options
• Access to the latest technologies and tools
• Annual company offsite and social travel stipend
• Co-working stipend for remote workers
• Annual discretionary stipend for professional development and learning,

• Tip: Showcase your experience in project management and technical expertise in your resume and cover letter, highlighting specific examples of successful deployments and customer implementations.
• Develop a strong understanding of the AI and machine learning landscape, including emerging trends and technologies, to demonstrate your value as a Deployment Strategist.
• Prepare to talk about your experience in working with cross-functional teams, including engineers, product designers, and researchers, and how you handle conflicting priorities and tight deadlines.
• Be ready to provide specific examples of how you have identified and addressed complex customer problems, and how you have developed and implemented solutions to drive growth and expansion.
• Consider creating a portfolio of your work, including case studies and success stories, to demonstrate your skills and experience as a Deployment Strategist.
• Research the company culture and values, and be prepared to talk about how you align with them and how you can contribute to the company's growth and success.
• Don't be afraid to ask questions during the interview process, such as what the typical career path is for a Deployment Strategist, or what opportunities are available for professional development and growth.