Developer Support Engineer (Agentic Ops & AI)
Support
WFA Digital Insight
As demand for seamless digital experiences grows, companies like Sentry are redefining technical support with AI-driven solutions. With over 100,000 organizations on board, Sentry's hybrid work model offers a unique blend of collaboration and flexibility. Candidates with a strong foundation in coding and customer experience will find this role particularly compelling, as it requires mastering the Sentry ecosystem and architecting systems to scale expertise.
Job Description
About the Role
Sentry is seeking a Developer Support Engineer to join its team, focusing on combining deep human expertise with advanced AI agents to redefine technical support.Responsibilities
- Master the Sentry Ecosystem: Develop deep authority on Sentry’s features to guide customers through complex debugging workflows.
- Resolve Technical Inquiries: Answer inbound support requests with a focus on teaching and enabling developers.
- Troubleshoot SDK Implementations: Help developers instrument Sentry’s SDKs within their specific codebases and frameworks.
- Manage Bugs & Escalations: Triage and reproduce product bugs, serving as the bridge between customers and Engineering teams.
About the Company
Sentry is on a mission to help developers write better software faster, with over $217 million in funding and a hybrid work model that encourages collaboration and flexibility.How to Stand Out
- Ensure you have a solid understanding of coding principles and experience with AI-driven tools to stand out in this role.
- Showcase your ability to troubleshoot complex technical issues and communicate solutions effectively to both technical and non-technical stakeholders.
- Highlight any experience you have with SDK implementations and managing bugs and escalations.
- Prepare to discuss how you would architect systems to scale expertise using AI agents.
- Be ready to demonstrate your problem-solving skills through real-world examples or coding challenges.
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