DHS Experienced Case Reviewer
WFA Digital Insight
As the demand for skilled review specialists in the US grows, with a 25% increase in job postings over the past year, experienced case reviewers are in high demand. The ability to maintain quality and adhere to specific requirements, such as those of the Department of Homeland Security, makes this role both challenging and rewarding. With companies like CACI International Inc leading the way in remote work opportunities, candidates with expertise in Excel, Adjust, and a keen eye for detail will find this role particularly appealing. Before applying, it's essential to understand the importance of attention to detail, strong communication skills, and the ability to work independently in a remote setting.
Job Description
About the Role
The DHS Experienced Case Reviewer position is a critical role that involves scrutinizing reports of investigations submitted by Contract Field Investigators and Contractor Investigation Technicians to ensure accuracy, completeness, and timely submission to the Department of Homeland Security. As a key member of the investigation team, the successful candidate will be responsible for maintaining quality and production that meets DHS contract requirements and CACI performance expectations. This role is an integral part of the team, working closely with review team members, Quality Assurance Mentors, Quality Assurance Managers, and CFI/CITs to develop training and guidance to improve background investigations.The day-to-day responsibilities of this position will involve conducting thorough reviews of background investigations, identifying trends in errors, and communicating these trends to CFIs, CITs, and management. The role will also require providing guidance on DHS investigation requirements to CFI and CITs, ensuring that all investigations adhere to the required standards. With the ability to work remotely, this position offers the flexibility to manage work-life balance, although occasional local travel may be necessary for business meetings.
What You Will Do
- Conduct thorough reviews of background investigations, including reports of investigation and attachments, to ensure investigations are complete and adhere to DHS and CACI requirements.
- Provide guidance on DHS investigation requirements to CFI and CITs.
- Maintain quality and production that meets DHS contract requirements and CACI performance expectations.
- Identify trends in errors and communicate trends to CFIs, CITs, and management.
- Work closely with review team members, Quality Assurance Mentors, Quality Assurance Managers, and CFI/CITs to develop training and guidance to improve background investigations.
- Develop and implement process improvements to increase efficiency and effectiveness of background investigations.
- Collaborate with the team to resolve complex issues and provide expert guidance on investigation procedures.
- Utilize Microsoft Office Suite, particularly Excel, to analyze and present data.
- Adjust and refine processes as needed to ensure compliance with changing requirements.
- Communicate effectively with stakeholders to ensure seamless execution of investigations.
- Ensure all work is performed in accordance with established policies, procedures, and standards.
What We Are Looking For
- At least 12 months of experience conducting quality reviews of background investigations on behalf of the DHS.
- Current work on the DHS contract.
- Possession and maintenance of a current favorably adjudicated T5 or T5R background investigation.
- Bachelor’s degree or equivalent work-related experience.
- U.S. Citizenship, as required for a federal security clearance.
- Ability to pass a mandatory pre-employment drug test.
- Strong analytical and problem-solving skills, with attention to detail.
- Excellent oral and written communication skills to communicate with individuals by telephone, email, and face to face.
- Proficient in Microsoft Office Suite, including Excel.
- Proficient in using the internet for research and data analysis.
- Experience with Adjust or similar software for data analysis and reporting.
Nice to Have
- Experience working in a remote environment and managing time effectively to meet deadlines.
- Knowledge of DHS investigation requirements and procedures.
- Certification in a related field, such as security clearance procedures or investigation techniques.
- Experience with team collaboration and leadership.
Benefits and Perks
- Competitive salary, although not disclosed.
- Comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- Opportunities for professional development and career advancement within CACI International Inc.
- Flexible work arrangement, with the ability to work remotely and manage work-life balance.
- Access to cutting-edge technology and software, including Microsoft Office Suite and Adjust.
- Recognition and reward for outstanding performance and contributions to the team.
- A culture of integrity, with a focus on character and innovation in all aspects of work.
How to Stand Out
- Develop a strong understanding of DHS investigation requirements and procedures to stand out in the application process.
- Highlight any experience working with Excel and Adjust, as these skills are essential for the role.
- Showcase your ability to work independently in a remote setting and manage time effectively to meet deadlines.
- Be prepared to provide examples of your attention to detail and analytical skills, as these are critical for success in this role.
- When negotiating salary, consider the value of the comprehensive benefits package and opportunities for professional development.
- Ensure your resume and cover letter are tailored to the specific requirements of the role, emphasizing relevant experience and skills.
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