Digital Sales Representative 2

## About the Role As a Digital Sales Representative 2 at Twilio, you will be instrumental in driving the company's growth through net new customer acquisition and solution selling within Self Service accounts. This role is critical to Twilio's mission to revolutionize how the world interacts through innovative communications solutions. Day-to-day, you will be at the forefront of understanding customer needs, designing tailored solutions using Twilio's communications API platform, and collaborating with cross-functional teams to ensure seamless customer onboarding and satisfaction.

The role of a Digital Sales Representative 2 at Twilio is multifaceted, requiring a unique blend of sales acumen, technical understanding, and interpersonal skills. You will be working closely with customers across various verticals, necessitating a deep understanding of their business and technical requirements. Your ability to communicate complex technical and financial details simply will be essential in making Twilio's solutions appeal to a broad range of customers.

Twilio prides itself on its remote-first culture, which means you will be part of a globally distributed team. This presents an exciting opportunity to work with diverse perspectives and experiences, contributing to a rich and inclusive work environment. The company's emphasis on connection and global inclusion ensures that every team member, regardless of location, feels valued and empowered to make a significant impact.

## What You Will Do - Identify and pursue new business opportunities through strategic outreach and relationship-building with potential customers.

• Conduct thorough needs assessments to understand customers' technical and business requirements.
• Design and propose customized solutions using Twilio's communications API platform, demonstrating how these solutions can address customers' specific challenges and opportunities.
• Collaborate with internal teams, including Sales Development, Marketing, Product, Engineering, and Support, to ensure a unified approach to customer engagement and success.
• Develop and maintain a deep understanding of Twilio's products and services, staying up-to-date with the latest features and capabilities.
• Build and maintain a pipeline of potential customers, managing multiple projects and deals simultaneously.
• Negotiate and close deals, ensuring that customer agreements align with Twilio's business objectives.
• Provide feedback to internal teams on market trends, customer needs, and competitive insights, contributing to the continuous improvement of Twilio's offerings.
• Engage in ongoing learning and professional development to enhance sales skills, product knowledge, and industry awareness.
• Participate in the development of sales strategies, playbooks, and best practices to contribute to the team's success and growth.

## What We Are Looking For - At least 1 year of sales development or business development experience in a technology company, or equivalent experience in another industry with a proven track record of closing deals.

• An understanding of, or a strong desire to learn about, cloud computing and communications business models, with a focus on solution-oriented selling.
• Excellent written and verbal communication skills, with the ability to articulate complex technical and financial information in a clear, concise manner.
• Strong interpersonal skills, with a proven ability to build and maintain relationships with customers, colleagues, and partners.
• Experience working in a fast-paced, dynamic environment, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Familiarity with sales tools and technologies, such as CRM systems, sales automation platforms, and data analytics tools.
• A self-motivated and results-driven approach, with a strong desire to achieve sales targets and contribute to team success.
• Ability to work effectively in a remote setting, with a high degree of autonomy and self-discipline.

## Nice to Have - Experience in the telecommunications or software industries, with knowledge of communications APIs and cloud-based solutions.

• Familiarity with agile development methodologies and version control systems.
• Participation in professional networks or associations related to sales, technology, or communications.
• Fluency in multiple languages, reflecting Twilio's global customer base and operations.

## Benefits and Perks - Competitive salary and benefits package, reflecting Twilio's commitment to attracting and retaining top talent.

• Opportunities for professional growth and development, including training programs, mentorship, and career advancement paths.
• Flexible and remote work arrangements, aligning with Twilio's remote-first culture and emphasis on work-life balance.
• Access to the latest technologies and tools, ensuring that you have the resources needed to succeed in your role.
• A vibrant and inclusive company culture, with a strong focus on diversity, equity, and inclusion.
• Participation in Twilio's employee stock purchase plan, allowing you to share in the company's success.
• Comprehensive health insurance and wellness programs, supporting your physical and mental well-being.
• Generous paid time off and holiday policies, recognizing the importance of rest and relaxation.

- Develop a strong understanding of Twilio's communications API platform and its applications across various industries to effectively communicate value to potential customers.

• Build a professional online presence, including a LinkedIn profile and personal website or blog, to showcase your skills, experience, and achievements.
• Prepare to discuss specific sales strategies and tactics you've used in previous roles, highlighting your ability to drive revenue growth and close deals.
• Research Twilio's culture and values to demonstrate your alignment with the company's mission and approach to remote work, diversity, and inclusion.
• Practice articulating complex technical information in simple terms, as this is a key skill for success in the Digital Sales Representative 2 role.
• Be ready to ask informed questions during the interview process, showing your interest in the company, the role, and the future of digital communications.
• Highlight any experience with sales tools and technologies, as well as your ability to learn and adapt to new systems and platforms.