Digital Sales Representative 2

## About the Role As a Digital Sales Representative 2 at Twilio, you will play a pivotal role in driving new revenue through net new customer acquisition and solution selling. This position is critical in further growing the business, particularly within self-service accounts. Your day-to-day will involve understanding the business and technical requirements of potential customers, designing tailored solutions using Twilio's communications API platform, and working closely with cross-functional teams to address customer needs. The role is part of a vibrant, remote-first team that values diversity, inclusion, and connection. Twilio's commitment to remote work means you'll be part of a global community making a daily impact, regardless of your location. The company's culture emphasizes empowerment, innovation, and customer satisfaction, providing a rewarding work environment where your career growth is in your hands. Twilio is at the forefront of shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. By joining the team, you'll contribute to this mission, working with a diverse range of customers and internal stakeholders to drive success. ## What You Will Do - Be responsible for net new customer acquisition within designated territories, focusing on solution selling to drive revenue growth.

• Work closely with potential customers to understand their unique business and technical requirements, leveraging Twilio's communications API platform to design and propose tailored solutions.
• Collaborate with internal teams, including Sales Development, Marketing, Product, Engineering, and Support, to address customer requirements, advise on digital communication strategies, and facilitate the onboarding process for new customers.
• Demonstrate a customer-centric approach, prioritizing the highest levels of customer satisfaction while driving business growth.
• Analyze market trends, competitor activity, and customer feedback to continuously improve sales strategies and contribute to the development of best practices.
• Develop and maintain a deep understanding of Twilio's products and services, as well as the broader cloud computing and communications landscape, to effectively communicate value to customers.
• Balance competing priorities and manage multiple projects and deals simultaneously, ensuring timely and successful closures.
• Contribute to the development of sales playbooks, processes, and tools to enhance team efficiency and effectiveness.
• Engage in ongoing learning and professional development to stay abreast of industry trends, technologies, and sales methodologies.

## What We Are Looking For - At least 1 year of sales development or business development experience in a technology company, or equivalent experience in another industry with a focus on closing deals.

• Understanding of or willingness to learn about cloud computing and communications business models, with an interest in selling to technical audiences.
• Strong written and verbal communication skills, with the ability to articulate complex technical and financial details in a simple, compelling manner.
• Proven ability to work in a fast-paced, dynamic environment, prioritizing tasks and managing time effectively to meet sales targets.
• Experience working with CRM systems and sales productivity tools, with proficiency in data analysis and interpretation.
• A solutions-oriented mindset, with a passion for innovation and customer satisfaction.
• Ability to work collaboratively in a remote environment, maintaining open communication and building strong relationships with colleagues and customers.
• Strong interpersonal skills, with the ability to empathize with customers and understand their unique challenges and needs.

## Nice to Have - Previous experience with Twilio's communications API platform or similar technologies.

• Knowledge of the current market trends and competitor landscape in cloud computing and communications.
• Participation in sales training programs or certifications, such as Spin Selling or Solution Selling.
• Fluency in more than one language, reflecting Twilio's global customer base and operations.

## Benefits and Perks - Competitive salary and bonus structure, reflecting performance and revenue growth.

• Opportunity to work with a pioneering company in the communications technology sector.
• Comprehensive health insurance, including medical, dental, and vision coverage.
• Generous PTO policy, allowing for a healthy work-life balance.
• Access to a remote work stipend, supporting home office setup and ongoing expenses.
• Participation in Twilio's equity program, providing a sense of ownership and long-term investment in the company's success.
• Ongoing training and development opportunities, both internally and through external programs, to enhance skills and career growth.

- Prepare to Discuss Technical Details: Ensure you have a solid understanding of cloud computing, communications business models, and Twilio's API platform to articulate value to potential customers effectively.

• Showcase Solution Selling Skills: Highlight your ability to understand customer needs, design tailored solutions, and communicate complex technical information in a simple, compelling way.
• Demonstrate Passion for Innovation: Share your thoughts on the future of communications and how you see Twilio playing a role, showcasing your passion for innovation and customer-centric approaches.
• Emphasize Remote Work Experience: If you have experience working remotely, highlight your ability to stay motivated, communicate effectively, and manage time efficiently in a remote environment.
• Review Twilio's Products and Services: Familiarize yourself with Twilio's offerings to understand how they can be applied to different customer scenarios, demonstrating your enthusiasm for the company's mission and technologies.
• Be Ready to Talk About Your Sales Strategy: Prepare examples of how you've managed sales pipelines, prioritized leads, and adapted sales strategies to different customer types and market conditions.
• Ask About the Team and Culture: Show your interest in the company culture and team dynamics by asking questions about the day-to-day work environment, collaboration tools, and professional development opportunities.