Digital Sales Representative 3 - Twilio.org

About the Role

Day-to-day, you will work closely with cross-functional teams, including sales, marketing, and product, to ensure that customers are effectively utilizing Twilio's communications API platform. Your ability to understand the unique needs of each customer and tailor solutions accordingly will be crucial in achieving sales targets and fostering long-term relationships.

Twilio's commitment to remote work and a culture of connection and global inclusion means that, as a Digital Sales Representative, you will be part of a vibrant, distributed team. This environment requires individuals who are self-motivated, excellent communicators, and able to thrive in a fast-paced, dynamic setting.

What You Will Do

• Manage and expand customer accounts within Twilio.org’s Self-Service and Named Account customers across various nonprofit sectors.
• Conduct thorough needs assessments with customers to understand their business and technical requirements.
• Develop and implement customized sales strategies and solutions that meet the specific needs of each customer.
• Own and manage the entire sales cycle, from lead qualification through to closing deals, ensuring high levels of customer satisfaction.
• Collaborate with internal teams to execute sales plays, address customer requirements, and provide strategic advice on digital communication strategies.
• Utilize Salesforce to generate and maintain an accurate sales pipeline and forecast, ensuring proactive management of your assigned account list.
• Develop and maintain expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio’s platform.
• Balance competing priorities and manage multiple projects and deals simultaneously, ensuring timely and effective delivery of sales targets.
• Identify and mitigate potential risks and issues that may impact sales performance, proposing solutions to overcome these challenges.

What We Are Looking For

• A proven track record of success in digital sales, preferably within the social impact or nonprofit sector.
• Strong proficiency in Salesforce and experience with CRM management.
• Excellent interpersonal and communication skills, with the ability to articulate complex technical and financial information in a clear, concise manner.
• Ability to work in a fast-paced environment and manage multiple priorities and deadlines.
• Strong analytical and problem-solving skills, with the ability to analyze data and market trends to inform sales strategies.
• A passion for social impact and a deep understanding of the nonprofit sector, including its challenges and opportunities.
• Experience working with cross-functional teams, including sales, marketing, and product.
• A Bachelor’s degree in a relevant field, such as Business, Marketing, or Communications.

Nice to Have

• Experience with programmable sales plays and automation strategies to serve a large quantity of customers.
• Knowledge of the latest trends and technologies in digital communications and sales.
• Certification in Salesforce or a related field.
• Experience working in a remote environment and a proven ability to work independently.

Benefits and Perks

• Competitive compensation package, reflecting Twilio's commitment to attracting and retaining top talent.
• Comprehensive health insurance, including medical, dental, and vision coverage.
• Generous paid time off policy, allowing for a healthy work-life balance.
• Remote work stipend, supporting your ability to work effectively from anywhere.
• Opportunities for professional growth and development, including training and education programs.
• Access to the latest technologies and tools, ensuring you have what you need to succeed in your role.
• A dynamic, inclusive company culture that values diversity and promotes equality.
• The chance to be part of a team that is making a real difference in the world through technology and social impact.

• Ensure your Salesforce skills are up-to-date and highlighted in your resume and during interviews, as proficiency in CRM management is crucial for this role.
• Develop a deep understanding of the social impact sector, including current trends, challenges, and how technology can drive positive change.
• Prepare examples of how you have managed complex sales cycles and expanded customer relationships in previous roles.
• Be ready to articulate your passion for social impact and how you see yourself contributing to Twilio's mission.
• Consider creating a portfolio or preparing case studies that demonstrate your sales strategy and customer relationship management skills.
• During salary negotiations, research the market rate for similar roles and be prepared to discuss your expectations based on your experience and qualifications.
• Pay attention to the company culture and values during the interview process, as fitting in with Twilio's remote-first and inclusive environment is key to success in this role.