Director Client Development

About the Role

The insurance industry is a complex and dynamic landscape, and ReSource Pro is committed to staying at the forefront of this field. As a Director of Client Development, you will be expected to navigate this landscape with ease, identifying new opportunities for growth and developing innovative solutions to meet the evolving needs of clients. You will also be responsible for collaborating with cross-functional teams, including on- and offshore delivery teams, to drive business results and ensure client satisfaction.

What You Will Do

• Build, develop, and lead a team of client advisors to drive performance and achieve sales targets
• Conduct quarterly and annual performance reviews tied to sales outcomes, including win rates, deal velocity, and account growth
• Support your team in the field through client visits and remote calls to contribute to deal strategy and advance the sales pipeline
• Ensure client satisfaction and retention by fostering trusted partner relationships that increase utilization of ReSource Pro services
• Work closely with on- and offshore delivery teams to troubleshoot concerns and negotiate renewal terms
• Contribute to the development of organizational business development standards, practices, and cross-team learning initiatives
• Foster a collaborative and solution-oriented workplace culture by upholding professionalism and engaging in constructive conversations
• Maintain individual contributor account management responsibilities for a portfolio of key accounts
• Develop and execute strategic plans to achieve sales targets and expand ReSource Pro's presence in the market
• Stay up-to-date with industry trends and developments, applying this knowledge to drive business growth and improve sales strategies

What We Are Looking For

• Bachelor's degree in a related field of study, such as business administration, marketing, or a related field
• 10-15 years of experience in sales and/or account management within the insurance, BPO, or a related industry
• 7+ years of experience in leading and managing professional teams, with a proven track record of sales success
• Exceptional interpersonal and communication skills, with the ability to influence all levels of an organization
• Technologically savvy, with proficiency in Salesforce (or other CRMs) and the Microsoft Office Suite
• Strong project management skills, with a proven record of achieving consensus and effective results in project implementation
• Ability to thrive and remain calm in a fast-paced, high-intensity environment
• Willingness to travel more than 60% of the time, with a valid passport and ability to travel internationally
• Industry designations such as CIC, CPCU, AINS, or CRS are preferred but not required

Nice to Have

• Experience working in a remote or distributed team environment, with a strong ability to work independently and manage time effectively
• Familiarity with data analytics and performance metrics, with the ability to apply this knowledge to drive business growth
• Certification in sales or marketing, such as a CRM or sales methodology certification
• Experience working with cross-functional teams, including sales, marketing, and delivery teams
• Strong understanding of the insurance industry, including trends, challenges, and opportunities

Benefits and Perks

• Competitive salary range, based on experience and qualifications
• Annual bonus eligibility, with a performance-based bonus structure
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan, with company match
• Flexible working hours and remote work arrangement, with the ability to work from anywhere
• Professional development opportunities, including training and certification programs
• Access to cutting-edge technology and tools, including Salesforce and Microsoft Office

• Highlight your experience working with Salesforce and Excel in your application, as these skills are essential for the role. Be prepared to provide specific examples of how you have used these tools to drive business results.
• Emphasize your ability to build and maintain strong relationships with clients, as this is a critical aspect of the Director of Client Development role. Consider including any relevant certifications or training in sales or account management.
• Be prepared to discuss your experience leading and managing teams, including any relevant certifications or training in leadership or management. Highlight your ability to drive sales results and achieve business objectives.
• Research ReSource Pro and the insurance industry, including trends and challenges, to demonstrate your knowledge and expertise in the field. Consider reviewing industry reports and news articles to stay up-to-date on the latest developments.
• Be prepared to discuss your salary expectations and requirements, as well as any other benefits or perks you are looking for in the role. Consider researching the market rate for similar positions to ensure you are competitive.
• Consider creating a portfolio or case studies that demonstrate your sales and account management skills, as well as any relevant experience or certifications you have. This can help you stand out as a candidate and demonstrate your expertise to the hiring manager.