Director, Clinical Success

About the Role

The Director, Clinical Success will be responsible for driving the adoption of Inspiren's products and services among senior living operators. This will involve working closely with the sales team to identify new business opportunities and drive expansion revenue. The role will also involve mentoring and elevating the skills of other team members, as well as representing the voice of the customer internally.

Inspiren is a company that is passionate about delivering compassionate care and technology to the senior living industry. The company's integrated solutions are designed to seamlessly fit into existing workflows, capturing everything that happens within a community. With a strong focus on data-driven decision making, Inspiren is looking for a Director, Clinical Success who can drive meaningful outcomes and growth.

What You Will Do

• Own the operator relationship end-to-end, building trust and driving adoption and ROI
• Drive commercial outcomes, including expansion revenue and client-validated ROI
• Lead executive business reviews and present data-driven storytelling to executive stakeholders
• Identify and pursue new business opportunities, working closely with the sales team
• Mentor and elevate the skills of other team members, including CSMs and CSDs
• Represent the voice of the customer internally, surfacing themes and flagging risks
• Create account plans and track progress against joint impact plans
• Operate at both the strategic and executive levels, with a focus on building strong relationships and driving meaningful outcomes

What We Are Looking For

• Startup mentality, with experience working in a fast-moving, high-growth environment
• Commercial ownership, with a deep understanding of revenue, renewal, and expansion
• Altitude flexibility, with the ability to operate at both the strategic and executive levels
• Clinical credibility, with a strong understanding of the senior living industry
• Executive presence, with the ability to present to CEOs and other executive stakeholders
• Experience working with senior living operators, with a deep understanding of their needs and challenges

Nice to Have

• Experience working with data-driven decision making tools and technologies
• A background in nursing or a related field, with a strong understanding of clinical workflows and processes
• Experience working in a remote or distributed team environment

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a pioneering company in the senior living industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible working hours and remote work options
• Access to the latest technologies and tools

• Be prepared to talk about your experience working in a fast-moving, high-growth environment, and how you have driven commercial outcomes in previous roles.
• Highlight your ability to operate at both the strategic and executive levels, with a focus on building strong relationships and driving meaningful outcomes.
• Make sure you have a strong understanding of the senior living industry, including the needs and challenges of senior living operators.
• Be prepared to discuss your experience working with data-driven decision making tools and technologies, and how you have used data to drive business outcomes.
• Show enthusiasm for the company's mission and values, and be prepared to talk about how you can contribute to the company's growth and success.
• Consider creating a portfolio or case studies that demonstrate your skills and experience, and be prepared to walk the interviewer through your thought process and decision making.