Director Global Consulting & System Integrator Partnerships

About the Role

The day-to-day responsibilities of this role will involve collaborating with cross-functional teams, including sales, marketing, and product, to identify and pursue new partnership opportunities. The Director will also be responsible for managing and analyzing partnership performance, identifying areas for improvement, and developing strategies to optimize results. With a strong focus on remote work, the ideal candidate will be comfortable working in a distributed team environment and have experience with digital collaboration tools.

The team context for this role is highly dynamic, with a culture that values driving progress and continuous improvement. The Director will report to a senior leader and will be expected to provide regular updates on partnership performance and strategy.

What You Will Do

• Develop and execute a global partnership strategy that aligns with Ada's business objectives
• Build and lead a team of consulting partners to accelerate businesses' AI maturity
• Collaborate with cross-functional teams to identify and pursue new partnership opportunities
• Manage and analyze partnership performance, identifying areas for improvement and developing strategies to optimize results
• Develop and maintain strong relationships with key partners, including system integrators and consulting firms
• Identify and pursue new business opportunities through partnerships, including joint go-to-market initiatives and co-selling arrangements
• Work closely with the sales team to develop and execute account plans that leverage partnerships to drive revenue growth
• Develop and manage partnership budgets, including forecasting and reconciliations
• Stay up-to-date with industry trends and emerging technologies, applying this knowledge to inform partnership strategy

What We Are Looking For

• 8+ years of experience in a partnership or business development role, preferably in the AI or customer service industry
• Strong understanding of AI and digital skills, including AI agent management technology
• Experience working with system integrators and consulting firms, with a strong network of contacts in these industries
• Proven track record of driving revenue growth through partnerships, with a strong understanding of sales and marketing principles
• Excellent communication and interpersonal skills, with the ability to build strong relationships with partners and internal stakeholders
• Strong strategic thinking and problem-solving skills, with the ability to analyze complex data and develop insights to inform partnership strategy
• Experience working in a remote or distributed team environment, with a strong understanding of digital collaboration tools

Nice to Have

• Experience with partnership management software, including tools for tracking and analyzing partnership performance
• Knowledge of customer service platforms and technologies, including CRM and helpdesk systems
• Experience working with enterprise companies, with a strong understanding of their needs and challenges
• Certification in partnership management or a related field, such as business development or sales

Benefits and Perks

• Competitive salary and equity package
• Comprehensive benefits package, including health, dental, and vision insurance
• Generous PTO policy, with flexible work arrangements to support work-life balance
• Remote stipend to support home office setup and productivity
• Access to professional development opportunities, including training and conference sponsorships
• Collaborative and dynamic work environment, with a strong focus on diversity and inclusion
• Opportunity to work with a cutting-edge AI platform and contribute to the development of innovative customer service solutions

• When applying, be sure to mention the word LUCKINESS and tag RMTI5LjEyMS40MC4xNg== to demonstrate that you have read the job post completely.
• To stand out, highlight your experience working with AI and digital skills, as well as your ability to drive revenue growth through partnerships.
• Be prepared to showcase your strategic thinking and problem-solving skills, with examples of how you have developed and executed successful partnership strategies in the past.
• Make sure to research Ada and its mission to make customer service extraordinary for everyone, and be prepared to discuss how your skills and experience align with this mission.
• When negotiating salary, be sure to consider the comprehensive benefits package and remote stipend, and be prepared to discuss your expectations and requirements.
• Be wary of red flags such as unclear expectations or lack of communication from the hiring team, and don't be afraid to ask questions during the interview process.