Director Member Services South and Central America

About the Role

The position involves working closely with various stakeholders, including the International Director of Member Services, the network team, and the partnerships team, to develop and implement regional strategies that align with the company's global objectives. The ideal candidate will have a strong background in the luxury hospitality industry, excellent interpersonal and communication skills, and the ability to build proficient relationships with clients and colleagues alike.

What You Will Do

• Perfectly understand each member's needs and expectations from Relais & Chteaux and optimize their use of all services.
• Regularly share the needs of the delegation with HQ to ensure all services are relevant and attuned for each region.
• Propose and implement an annual action plan and budget for the delegation, coordinating with the International Director of Member Services and the Delegate.
• Organize all regional meetings such as Delegation meetings, Chefs meetings, and Steering Committee meetings where relevant.
• Supervise training activities including R&C Induction and technical training.
• Work closely with the network team on prospection, in line with the defined international development plan and the integration of new members.
• Ensure HR services such as recruitment support and partnerships with key hospitality universities and schools.
• Collaborate with the partnerships team to enhance existing global relationships and leverage them for the region, as well as prospect new partners suitable for the brand/delegation.
• Produce editorial content concerning the members of the delegation and cooperate with the Publications Department at the Head Office.
• Support the implementation of local promotional events included in the annual action plan.
• Assist the press and social media office in increasing brand awareness.
• Proofread regional language communications and marketing materials when needed.
• Organize showcases or brand events when relevant and represent Relais & Chteaux at various events.
• Prepare and send a monthly e-newsletter to the delegation and submit bi-weekly updates to the International Director of Member Services and the Delegate.

What We Are Looking For

• Minimum 8 years of experience in the hospitality/tourism industry, with luxury hospitality preferred.
• Excellent interpersonal, communications, business, and service skills.
• Leadership skills with the ability to build proficient relationships with clients.
• Confident individual with excellent presentation skills and the ability to see multiple perspectives.
• Very organized with excellent time management and project management skills, and the ability to multitask.
• Autonomous worker who is a self-motivator and can work independently and as a team player.
• Problem-solving aptitude.
• Fluency in Spanish and perfect English.
• Home office based with a driving license required and willingness to travel at least 30% of the time.

Nice to Have

• Experience in managing or leading teams in the hospitality industry.
• Knowledge of marketing strategies and brand development.
• Familiarity with event management and organization.
• Skills in content creation and social media management.

Benefits and Perks

• The opportunity to own and lead an entire region with true decision-making authority and autonomy.
• Collaboration with a wide range of stakeholders across a fast-growing market.
• Travel throughout Latin America and representation of a globally recognized ultra-luxury brand.
• Access to dedicated perks designed to promote well-being, engagement, and inspiration.
• An exclusive internal program allowing teams to experience the Relais & Chteaux collection firsthand.
• Location flexibility with the option to be based in several major US cities.

• Ensure your resume highlights specific examples of leadership and project management experience in the hospitality industry.
• Practice your presentation skills to confidently discuss your strategies for member satisfaction and service optimization.
• Research Relais & Chteaux's brand values and mission to understand how your skills and experience align with the company's goals.
• Prepare to discuss your approach to building relationships with clients and stakeholders, and how you adapt to a fast-growing market.
• Consider creating a portfolio that showcases your work in content creation, event management, or any other relevant skills.
• Be ready to discuss your experience with budget planning and implementation, as well as your proficiency in languages such as Spanish and English.