Director, Novartis Patient Support (NPS) Enterprise Platform Management
WFA Digital Insight
The demand for experienced product leaders in healthcare has skyrocketed, with a 25% growth in job postings over the last year. As the industry shifts towards more patient-centric approaches, companies like Novartis are seeking skilled professionals to drive innovation in patient support programs. With the rise of remote work, this role offers a unique opportunity to make a meaningful impact from anywhere in the US. Candidates should be prepared to showcase their expertise in product governance, program management, and digital health, as well as their ability to navigate complex regulatory environments.
Job Description
About the Role
The Director of Enterprise Product Management for Novartis Patient Support is a critical role that oversees the development and execution of patient support experiences and programs. This leader will be responsible for driving the strategy, roadmap, and end-user satisfaction for these programs, collaborating closely with cross-functional teams across the organization.As a key member of the Novartis team, this director will play a crucial role in shaping the company's approach to patient support, ensuring that all solutions are developed and maintained in accordance with enterprise standards, compliance requirements, and strategic priorities. The ideal candidate will have a deep understanding of patient support services and the broader commercial or access ecosystem, with a focus on rare diseases.
The director will work closely with external and internal stakeholders, including core product owners, IT, compliance, legal, and patient support teams, to ensure seamless integration of non-core products into the broader ecosystem.
What You Will Do
- Own and drive the patient and practice product rare disease experience, enterprise platform vision, strategy, roadmap, and end-user satisfaction
- Define and manage product lifecycle processes, including intake, prioritization, evaluation, sunsetting, and documentation
- Partner with core product owners, IT, compliance, legal, and patient support teams to ensure non-core products integrate seamlessly and responsibly into the broader ecosystem
- Serve as a key point of contact for cross-enterprise stakeholders related to non-core product planning and execution
- Maintain a centralized view of all non-core product investments, capabilities, and performance metrics
- Develop and track KPIs, ROI, and risk mitigation strategies for active non-core solutions
- Identify opportunities to scale successful non-core pilots into enterprise-standard solutions
- Ensure readiness and repeatability of tools and services used across multiple programs or indications
- Ensure all products meet regulatory, privacy, and quality standards throughout their lifecycle
- Serve as an escalation point for risk identification and mitigation planning
What We Are Looking For
- Bachelor's degree required; MBA or advanced degree in business, technology, or healthcare preferred
- 8+ years of experience in product governance, program management, or digital health product leadership, preferably within the pharmaceutical or healthcare industry
- Deep understanding of patient support services and the broader commercial or access ecosystem with rare disease experience preferred
- Experience managing cross-functional projects with multiple stakeholders and competing priorities
- Strong understanding of medical, legal, regulatory, and compliance environment and ability to work collaboratively
- Strong understanding of insights and competitive intelligence requirements for new product and indication launches
- Change management and project management experience
- Strong knowledge of governance frameworks, compliance processes, and digital product lifecycle
Nice to Have
- Experience with Adjust and Excel
- Certification in product management or a related field
- Experience working in a large pharmaceutical or healthcare company
Benefits and Perks
- Competitive salary and bonus structure
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) matching program
- Flexible work arrangements, including remote work options
- Opportunity to work with a leading pharmaceutical company
- Professional development and growth opportunities
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
How to Stand Out
- Develop a strong understanding of patient support services and the broader commercial or access ecosystem, with a focus on rare diseases.
- Showcase your expertise in product governance, program management, and digital health, highlighting your ability to navigate complex regulatory environments.
- Be prepared to discuss your experience with cross-functional project management and collaborating with multiple stakeholders.
- Demonstrate your knowledge of governance frameworks, compliance processes, and digital product lifecycle.
- Highlight your ability to communicate complex ideas and strategies to both technical and non-technical stakeholders.
- Emphasize your experience with data analysis and interpretation, including the use of tools like Adjust and Excel.
- Be prepared to discuss your approach to change management and project management, including your experience with agile methodologies.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.