Director of Product Design, Revenue Cycle Management
WFA Digital Insight
The demand for UX leaders, particularly in the healthcare space, continues to soar, especially as the shift towards telehealth and digital services accelerates. Health technology firms like SimplePractice are leading the charge in enhancing clinician tools and experiences, making this role critical for professionals who thrive in complex environments. Candidates should be adept in UX design principles, with experience in financial tools and a flair for mentoring. With a strong recognition from the MedTech community, working at SimplePractice presents a unique opportunity to shape the future of health tech.
Job Description
About the Role
SimplePractice is seeking a Director of Product Design to spearhead the user experience (UX) vision for its Revenue Cycle Management (RCM) team. This pivotal role involves transforming how over 250,000 clinicians manage billing and payment processes through innovative design solutions.Responsibilities
- Define and expand the RCM design organization, including staffing and quality standards.
- Collaborate with cross-functional teams to navigate complex trade-offs with clarity and alignment.
- Implement robust design processes to elevate craft excellence.
- Advocate for design quality at executive meetings and strategy forums.
- Lead UX execution and team development within RCM.
- Enhance design quality across billing, claims, payments, and eligibility workflows.
- Foster partnerships with product and engineering leaders to refine strategy and delivery.
Requirements
- Proven experience in a design leadership role in regulated environments.
- Strong portfolio demonstrating both visual excellence and impact on complex systems.
- Leadership abilities to mentor and inspire high-performing design teams.
Nice to Have
- Familiarity with healthcare and financial tools.
- Passion for creating user-centric solutions in technology-driven industries.
Benefits
- Remote work flexibility with a global team.
- Opportunities for professional development and career advancement.
How to Stand Out
- Ensure your portfolio highlights projects involving complex systems and user-centric design.
- Prepare to discuss your experience in fostering high-performing teams and mentoring designers.
- Familiarize yourself with the latest trends in UX within healthcare technology.
- Be ready to articulate design processes and how they've impacted business outcomes.
- Consider your negotiation strategy given the salary is not disclosed—research industry standards.
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