Director, Office of the CEO
WFA Digital Insight
As the demand for skilled operations directors grew 21% in the last year, roles like this are highly competitive. With Bjak's ambitious expansion plans, this position requires a unique blend of strategic vision and operational expertise. The candidate will need to balance multiple priorities in a fast-paced environment, making this an exciting challenge for the right professional. Given Bjak's commitment to excellence and innovation, this role stands out in the current job market. Before applying, candidates should be aware of the importance of scalability, process improvement, and collaboration in this position.
Job Description
About the Role
The Director, Office of the CEO, is a critical position at Bjak, responsible for building and scaling the operational infrastructure that enables the company's regional growth. This includes establishing new offices and legal entities, implementing local operational processes, and overseeing payroll and vendor management. The successful candidate will work closely with cross-functional teams to build scalable operational processes that support the company's continued expansion. As a key member of the CEO's office, this role requires strong organizational skills, exceptional attention to detail, and the ability to manage competing priorities.Day-to-day, the Director will lead business operations across multiple countries, supporting regional expansion and ensuring seamless execution across multiple markets. This role is ideal for a seasoned operations professional with experience managing complex projects involving multiple stakeholders.
The team at Bjak values ownership, speed, and individuals who are excited to solve complex problems while making a meaningful impact. As such, the Director, Office of the CEO, will be expected to embody these values and drive outcomes in a fast-paced, high-growth environment.
What You Will Do
- Lead business operations across multiple countries and support regional expansion
- Manage and develop a team of Business Operations Partners
- Oversee office setup, entity incorporation, and market launches
- Implement and manage payroll, employee onboarding, and local operational processes
- Manage external vendors, consultants, and service providers
- Support recruiting operations, interview coordination, recruiter onboarding, and hiring initiatives
- Plan and execute company events, team offsites, and operational logistics
- Track cross-functional projects, ensuring key initiatives are delivered on time
- Identify operational bottlenecks and implement process improvements to increase efficiency and scalability
- Partner with teams across HR, Finance, Legal, Product, and Engineering to support business growth
What We Are Looking For
- Experience in Business Operations, Strategic Operations, Founder’s Office, Operations Management, or a similar role
- Proven experience managing complex projects involving multiple stakeholders
- Strong organizational skills with exceptional attention to detail
- Ability to manage competing priorities and execute with a high level of ownership
- Comfortable working across HR, Finance, Legal, Recruiting, and administrative functions
- Strong problem-solving skills with the ability to make decisions independently
- Excellent communication and stakeholder management skills
- Proficiency in Excel and other productivity tools
Nice to Have
- Experience working in a fast-paced, high-growth environment
- Knowledge of insurance industry trends and regulations
- Experience with process improvement methodologies
- Familiarity with agile project management tools
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a talented, ambitious team
- Collaborative, dynamic work environment
- Professional development and growth opportunities
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and tools
- Comprehensive health and wellness programs
How to Stand Out
- To stand out, highlight your experience in managing complex projects and operational processes in your application.
- Familiarize yourself with Bjak's products and services, and be prepared to discuss how your skills can contribute to the company's growth.
- Showcase your problem-solving skills by providing specific examples of process improvements you've implemented in previous roles.
- Be prepared to discuss your experience working with cross-functional teams and how you handle competing priorities.
- Research the company culture and values, and be ready to explain why you're a good fit for Bjak's dynamic, fast-paced environment.
- Consider creating a portfolio or case study that demonstrates your operational expertise and achievements.
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