Director Partnership Success
WFA Digital Insight
The demand for healthcare technology professionals grew 25% in 2025, driven by the need for efficient revenue cycle management. Ensemble Health Partners stands out for its customer-obsessed approach and commitment to innovation. To succeed in this role, candidates need strong leadership and Excel skills, as well as the ability to drive results in a fast-paced environment. With the rise of remote work, professionals can now access opportunities like this from anywhere in the world.
Job Description
About the Role
The Director Partnership Success role at Ensemble Health Partners is a key leadership position that oversees day-to-day client operations and develops strategies for driving growth and excellence. This role is critical to the company's mission of redefining the possible in healthcare by ensuring that every touchpoint with clients is meaningful and contributes to outstanding results. The Director will work closely with cross-functional teams, including sales, marketing, and product development, to drive innovation and customer satisfaction.The role entails building and maintaining strong relationships with clients, identifying areas for improvement, and developing plans to address these gaps. The Director will also be responsible for communicating organizational values and leadership to associates and ensuring that client performance expectations are met. This is a high-visibility role that requires strong leadership, communication, and problem-solving skills.
As a leader in the healthcare technology industry, Ensemble Health Partners is committed to empowering its people to challenge the status quo and drive innovation. The company's O.N.E. purpose is built around customer obsession, embracing new ideas, and striving for excellence. The Director Partnership Success will play a key role in embodying this purpose and driving results that exceed client expectations.
What You Will Do
- Develop and implement strategies for driving client growth and satisfaction
- Build and maintain strong relationships with clients and identify areas for improvement
- Communicate organizational values and leadership to associates and ensure that client performance expectations are met
- Identify gaps in client support or performance and propose solutions to drive improvement
- Lead program-level meetings with stakeholders to support analysis, reporting, and service line development
- Act as a revenue cycle expert and ensure prompt communication of changes related to payer policies, contracting, regulatory updates, and compliance requirements
- Assist client leadership in understanding revenue cycle processes, metrics, tools, and reports
- Facilitate monthly client meetings to review operations performance, strategic initiatives, partnership opportunities, and escalated support needs
- Make day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues
- Drive results by empowering and providing feedback, instruction, and development to associates
What We Are Looking For
- Strong leadership and management skills, with experience in leading high-performing teams
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and associates
- Strong problem-solving and analytical skills, with experience in identifying and addressing gaps in client support or performance
- Experience in the healthcare technology industry, preferably in a revenue cycle management role
- Strong Excel skills and experience with data analysis and reporting
- Ability to work in a fast-paced environment and drive results in a rapidly changing industry
- Strong coaching and talent development skills, with experience in empowering and providing feedback to associates
- Experience in leading teams and driving results through others
Nice to Have
- Experience in working with cross-functional teams, including sales, marketing, and product development
- Knowledge of revenue cycle management principles and practices
- Experience in working with clients in the healthcare industry
- Certification in revenue cycle management or a related field
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a leading healthcare technology company
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible working hours and remote work options
- Access to the latest technology and tools
- Recognition and reward for outstanding performance
- Comprehensive health and wellness programs
- Generous paid time off and holiday leave
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