Director, People Operations

About the Role

The role's success will be measured by the ability to drive engagement, belonging, and overall employee satisfaction, as well as to develop and implement effective people strategies that align with the company's goals. The Director will work closely with the CEO, President, and other executive team members, providing counsel on workforce planning, organizational design, leadership development, and talent strategy. This is an individual contributor role with no direct reports, but it will involve providing oversight and direction to a part-time Recruiter consultant.

The ideal candidate will be someone who is comfortable navigating the nuances of a remote work environment, possesses a deep understanding of HR principles and practices, and can operate with a high degree of independence and discretion. Given the company's size and remote nature, this role requires someone adaptable, innovative, and passionate about creating a compelling employee experience.

What You Will Do

• Serve as a trusted advisor to the CEO, President, and executive team on workforce planning, organizational design, leadership development, and talent strategy.
• Steward and evolve Miva’s culture, leading programs that reinforce engagement, belonging, and the overall employee experience in a fully remote workforce.
• Own the total rewards strategy, including compensation philosophy, market benchmarking, benefits design, and 401(k) plan oversight.
• Oversee the full-cycle recruiting strategy for all positions across the organization, ensuring a consistent and high-quality candidate experience.
• Lead diversity, equity, and inclusion strategy and related programs, fostering an environment that values and celebrates diversity.
• Define and report on key people metrics, including headcount, retention, engagement, time-to-hire, and compensation positioning, delivering data-driven recommendations to leadership.
• Utilize HR systems and tools to ensure programs run efficiently and effectively.
• Identify, evaluate, and implement opportunities to leverage AI and emerging technologies to optimize HR workflows and elevate the quality of people programs.
• Lead organizational change management initiatives, including reorganizations, role transitions, and growth planning.
• Manage the HR budget and external vendor relationships, ensuring compliance with all federal, state, and local laws.
• Anticipate emerging people risks and opportunities, proactively recommending and implementing solutions.

What We Are Looking For

• A minimum of 8 years of experience in human resources, with a focus on people operations, talent management, and organizational development.
• Proven track record of developing and implementing successful people strategies that drive business outcomes.
• Experience working in a fully remote environment, with a deep understanding of the challenges and opportunities it presents.
• Strong knowledge of HR systems and tools, including HRIS, ATS, performance management, and payroll systems.
• Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Outstanding communication and interpersonal skills, with the ability to build strong relationships with employees, managers, and external partners.
• Knowledge of employment law and compliance requirements, with the ability to ensure the company's practices are aligned with legal requirements.
• Experience with diversity, equity, and inclusion initiatives, with a passion for creating an inclusive work environment.
• Ability to work independently, with a high degree of discretion and judgment.

Nice to Have

• Experience with AI and emerging technologies in the HR space, with a willingness to explore innovative solutions.
• Certification in HR, such as SHRM-CP or PHR, demonstrating a commitment to professional development.
• Experience managing budgets and external vendor relationships, with a focus on ROI and strategic partnerships.
• Knowledge of organizational design and development principles, with experience in leading change management initiatives.

Benefits and Perks

• Competitive compensation package, reflecting the company's commitment to recognizing and rewarding its employees.
• Comprehensive health benefits, including medical, dental, and vision coverage, to support the well-being of employees and their families.
• Generous PTO policy, acknowledging the importance of work-life balance and providing ample opportunity for rest and rejuvenation.
• 401(k) plan with company match, supporting employees' long-term financial goals and retirement planning.
• Access to cutting-edge technology and tools, enabling employees to perform at their best and stay current with industry developments.
• Professional development opportunities, including training, mentorship, and education assistance, to foster growth and career advancement.
• Flexible and remote work arrangements, allowing employees to work from anywhere and create a schedule that suits their needs.

• Develop a deep understanding of HR systems and tools, including HRIS, ATS, and performance management software, to stand out in the application process.
• Showcase your experience in leading diversity, equity, and inclusion initiatives and your passion for creating an inclusive work environment.
• Be prepared to discuss your approach to stewarding culture in a fully remote workforce and strategies for driving engagement and belonging.
• Highlight your analytical skills, particularly in interpreting data and making informed decisions, as this is crucial for the role.
• Prepare examples of times when you had to navigate complex HR issues or implement new people programs, demonstrating your problem-solving abilities and strategic thinking.
• Consider obtaining or highlighting any relevant HR certifications, such as SHRM-CP or PHR, to demonstrate your commitment to the field and professional development.
• When negotiating salary, be sure to research the market average for similar roles and consider the total rewards package, including benefits and perks, to ensure a fair and competitive offer.