Director, Personal Lines, Auto Product Design

About the Role

The ideal candidate will have a strong analytical background, with experience using data and market insights to inform product decisions. They will also have a proven track record of leadership, with the ability to develop and manage a team of analysts and product specialists.

The Personal Lines Auto Product team is organized around four core areas: Delivery & Development, Underwriting Effectiveness, State Management, and Mobility Solutions. This team works collaboratively to live Liberty Mutual's purpose: helping people embrace today and confidently pursue tomorrow.

What You Will Do

• Collaborate with cross-functional partners to evaluate, test, and implement quote flow enhancements that move the company toward achieving each channel strategy
• Optimize consumption of prefill data to ensure optimal experience in the quote flow, improving throughput and reducing expenses
• Operationalize risk classification into the quoting experience by designing interview questions and flow tailored to each channel
• Own the logic governing midterm or renewal transactions to reduce premium leakage and improve retention
• Lead and develop a team of analysts and product specialists, ensuring strong analytical rigor, competitive intelligence, and product insight
• Partner closely with Data Science, Risk Analytics, Underwriting, Technology, Distribution, Claims, and Service teams to design and implement capabilities
• Translate customer behavior, market dynamics, and performance analytics into actionable recommendations that strengthen customer engagement and drive lifetime value
• Oversee the auto experience optimization portfolio, guiding a team focused on optimizing the end-to-end auto product experience
• Develop and implement strategies to improve customer satisfaction and retention

What We Are Looking For

• 5+ years of experience in personal lines insurance, preferably in auto product management, product development, or strategy
• Knowledge of auto insurance product pricing and coverages
• Strong analytical background with experience using data and market insights to inform product decisions
• Experience collaborating with technology teams to develop business requirements for new capabilities or products
• Demonstrated leadership experience managing or mentoring analysts
• Strong communication, stakeholder management, and problem-solving skills
• Bachelor's degree required; advanced degree preferred

Nice to Have

• Experience with SAS/Snowflake or similar data analysis tools
• Familiarity with agile development methodologies
• Certification in a related field, such as insurance or product management

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a leading insurance company
• Collaborative and dynamic work environment
• Professional development opportunities
• Flexible and remote work arrangements
• Access to cutting-edge technology and tools
• Recognition and reward for outstanding performance

• Be prepared to discuss your experience with data analysis and market insights, and how you've used these to inform product decisions.
• Highlight your leadership skills and experience managing or mentoring teams.
• Familiarize yourself with Liberty Mutual's products and services, and be ready to discuss how you can contribute to the company's mission.
• Showcase your ability to collaborate with cross-functional teams and develop strong relationships with stakeholders.
• Emphasize your analytical and technical skills, and your ability to communicate complex ideas effectively.
• Consider creating a portfolio that demonstrates your experience with product design and development, and your ability to drive results in a fast-paced environment.