Director, Product Analytics
Software Development
Excel
WFA Digital Insight
The demand for skilled product analytics leaders has skyrocketed, with companies seeking experts who can drive business growth through data-driven insights. Intercom, a pioneer in AI-native products, is no exception. As the market for digital transformation continues to evolve, the need for professionals with a deep understanding of product strategy, technical feasibility, and organizational design has grown significantly. With the remote job market booming, opportunities like this are highly sought after. Candidates should be prepared to showcase their expertise in Excel, product data science, and leadership skills to succeed in this role.
Job Description
About the Role
The Director, Product Analytics at Intercom will play a pivotal role in shaping the company's product strategy, leveraging data-driven insights to drive business growth. This is a highly consultative leadership role that sits at the intersection of product strategy, product analytics, customer outcomes, go-to-market signals, technical feasibility, and organizational design. The successful candidate will be responsible for creating momentum, bringing clarity to complex problems, and helping leaders decide what matters, where to focus, and what should change. As a leader in product analytics, you will be working closely with cross-functional teams, including product, engineering, design, research, sales, and executive stakeholders. Your expertise in Excel will be essential in driving data-driven decisions and informing product roadmaps.What You Will Do
- Lead the product analytics team, providing strategic direction and guidance to ensure the function is effective in driving business outcomes
- Collaborate with product leaders to define and prioritize product roadmaps, using data-driven insights to inform decision-making
- Develop and maintain a deep understanding of Intercom's products, customer needs, and market trends
- Build and maintain relationships with key stakeholders, including product, engineering, design, research, sales, and executive teams
- Create and manage the product analytics function, including defining the team's mission, vision, and objectives
- Develop and execute a comprehensive analytics strategy, aligning with business goals and objectives
- Identify and prioritize opportunities for data-driven growth, working closely with product and engineering teams to develop and implement solutions
- Stay up-to-date with industry trends, emerging technologies, and innovative methodologies in product analytics
- Foster a culture of data-driven decision-making, promoting the use of analytics and insights to inform product and business decisions
What We Are Looking For
- 8+ years of experience in product analytics, data science, or a related field, with a proven track record of driving business growth through data-driven insights
- Expertise in Excel, with the ability to analyze complex data sets and develop data-driven recommendations
- Strong leadership skills, with experience managing high-performing teams and developing talent
- Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders
- Strong understanding of product strategy, technical feasibility, and organizational design
- Experience working in a fast-paced, ambiguous environment, with the ability to adapt to changing priorities and deadlines
- Strong analytical and problem-solving skills, with the ability to think critically and creatively
Nice to Have
- Experience working with AI-native products and emerging technologies
- Knowledge of programming languages, such as Python or R
- Experience with data visualization tools, such as Tableau or Power BI
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a cutting-edge AI-native product
- Collaborative and dynamic work environment
- Professional development opportunities, including training and conference sponsorships
- Flexible working hours and remote work options
- Access to the latest tools and technologies
- Recognition and reward for outstanding performance
How to Stand Out
- Showcase your expertise in Excel and data analysis, highlighting specific examples of how you've driven business growth through data-driven insights
- Develop a deep understanding of Intercom's products and market trends, demonstrating your ability to think strategically and creatively
- Prepare to discuss your experience working with cross-functional teams, highlighting your collaboration and communication skills
- Be ready to provide specific examples of how you've fostered a culture of data-driven decision-making, promoting the use of analytics and insights to inform product and business decisions
- Research Intercom's company culture and values, demonstrating your alignment with the organization's mission and vision
- Practice your problem-solving skills, preparing to tackle complex challenges and think critically and creatively
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