Director, Product Management - Next Gen Platform

About the Role

As a Director of Product Management for Marqeta's Next Gen Platform, you will be at the helm of shaping the strategic direction of the company's core platform and production support experience. This is a critical role that directly influences how over $300 billion in annual transaction processing volume flows through Marqeta's systems. Your day-to-day will involve leading a team of product managers and engineers to execute the product vision, ensuring that the platform is modernized, scalable, and delivers exceptional performance.

Your team will cut across various components of the platform, including issuing, fulfillment, processing, ledger, tokenization, and customer onboarding and enablement. The ability to bridge strategy, delivery, and operational excellence will be key to success, as you will be responsible for ensuring that Marqeta continuously delivers customer value and maintains its position as a leader in the dynamic payments landscape.

What You Will Do

• Shape the strategic direction of Marqeta's core platform and production support experience.
• Champion a product vision that unlocks platform scalability, operational excellence, and long-term customer trust.
• Architect operating models for medium-scale engineering organizations.
• Enable the company to move faster and with confidence by building resilient systems, intuitive tooling, and clear operating models.
• Drive alignment between customer needs, operational realities, and long-term product investments.
• Deliver measurable improvements to customer satisfaction and retention by embedding support insights directly into product planning and prioritization.
• Ensure Marqeta stays ahead of regulatory, network, and market shifts by turning external signals into internal advantages through strategic product bets.
• Be a critical voice in connecting platform capabilities with customer outcomes, ensuring every roadmap decision delivers impact at scale.
• Grow and mentor a senior product organization that excels at cross-functional leadership, systemic thinking, and operational rigor.
• Create an executive-friendly view of production health, product performance, and platform risk, turning complexity into clarity for decision-makers.

What We Are Looking For

• 10+ years in product management leadership, with experience in payments, fintech, or SaaS platforms.
• Proven track record of setting vision and strategy for a portfolio of products and translating it into a roadmap with rigorous end-to-end execution.
• High EQ and leadership skills with a passion for coaching and growing diverse, high-performing teams.
• Exceptional communication skills, able to articulate complex technical concepts to business audiences and influence at all levels of the organization.
• Deep understanding of the payment industry ecosystem, including card brand regulations, ISO 8583, EMV, digital wallets, gateway services, and security services.
• Deep technical acumen with familiarity across APIs, cloud services, distributed systems, and modern production support practices.
• Proficient in identifying key metrics, analyzing data, and balancing quantitative and qualitative information to make decisions.
• Excellence in technical acumen, curiosity, and familiarity with new technologies, APIs, programming languages, and databases.
• Excel skills for data analysis and presentation.

Nice to Have

• Experience in managing technical products, such as SaaS platform services or API/SDK products.
• Understanding of payment industry trends and the ability to apply this knowledge to drive product strategy.
• Familiarity with agile development methodologies and version control systems like Git.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work on a next-generation platform that is transforming the payments industry.
• Collaborative and dynamic work environment with a team of experienced professionals.
• Flexible work arrangement, including remote work options.
• Professional development opportunities, including training and conference attendance.
• Access to the latest technologies and tools.
• Recognition and reward for outstanding performance.

• Develop a strong understanding of the payment industry ecosystem, including current trends and future directions.
• Ensure your resume highlights specific examples of product management leadership and strategic vision.
• Prepare to discuss your experience with technical products and platforms, including your role in driving their development and launch.
• Be ready to provide examples of how you've driven customer satisfaction and retention through data-driven product decisions.
• Consider creating a portfolio that showcases your product management skills, including product roadmaps, user stories, and metrics analysis.
• Practice articulating complex technical concepts in simple terms, as this will be crucial for success in this role.
• Don't underestimate the importance of soft skills; highlight your ability to lead and mentor teams, as well as your communication and influencing skills.