Director, Product Management

About the Role

Twilio Flex is a critical component of the Twilio Platform, enabling businesses to build personalized customer experiences. As the Director of Product Management, you will play a key role in shaping the future of cloud communications and driving innovation in the industry.

The ideal candidate will have a strong background in product management, with experience in cloud communications, AI, and agile development. You will be responsible for managing and mentoring a team of strong individual Product Managers, fostering a culture of technical rigor, continuous learning, and high performance.

What You Will Do

• Define, build, and execute a comprehensive product roadmap for the foundational services, APIs, and developer infrastructure powering the Twilio Flex product ecosystem.
• Lead the evolution of Twilio Flex from a standalone application into a set of decomposable, AI-native components, aligning with Twilio's strategic platform vision.
• Provide clear ownership, hands-on product management, managing roadmap execution, and operational oversight for the consolidated Flex Product Management team.
• Manage and mentor a team of strong individual Product Managers, fostering a culture of technical rigor, continuous learning, and high performance.
• Champion an outstanding customer experience by driving improvements in APIs, SDKs, documentation, and tooling for internal teams, partners, and external developers.
• Collaborate closely with Engineering, Architecture, Design, and Go-to-Market teams to deliver robust, scalable, and forward-looking Flex capabilities.
• Serve as a key leader for the Twilio India site, partnering with senior leadership in Bangalore to guide and shape the working experience of hundreds of other Twilions.
• Develop and maintain a deep understanding of the market, industry trends, and customer needs, using this knowledge to inform product decisions and drive innovation.
• Work closely with cross-functional teams to identify and prioritize product requirements, ensuring that the product roadmap aligns with business objectives and customer needs.

What We Are Looking For

• 8+ years of experience in product management, with a focus on cloud communications, AI, and agile development.
• Strong technical skills, with experience in API design, software development, and cloud computing.
• Excellent leadership and management skills, with experience managing and mentoring high-performing teams.
• Strong communication and collaboration skills, with experience working with cross-functional teams.
• Ability to drive innovation and growth, with a strong understanding of market trends and customer needs.
• Experience with agile development methodologies, such as Scrum or Kanban.
• Strong analytical and problem-solving skills, with experience in data analysis and metrics-driven decision making.
• Bachelor's degree in Computer Science, Engineering, or a related field.

Nice to Have

• Experience with cloud-based contact center solutions, such as Twilio Flex.
• Knowledge of AI and machine learning, with experience in natural language processing or computer vision.
• Experience with DevOps tools, such as Jenkins or Docker.
• Certification in product management, such as CSPO or AIPMM.
• Experience with remote work, with a strong understanding of the challenges and opportunities of distributed teams.

Benefits and Perks

• Competitive salary and bonus structure.
• Equity in a fast-growing company.
• Comprehensive health, dental, and vision insurance.
• Flexible PTO policy, with a minimum of 20 days per year.
• Remote work stipend, with a budget for home office setup and equipment.
• Opportunities for professional development and growth, with a budget for conferences and training.
• Access to a global network of professionals, with opportunities for collaboration and knowledge sharing.

• Develop a strong understanding of cloud communications and AI, with experience in API design, software development, and cloud computing.
• Build a portfolio of your work, highlighting your experience in product management and your ability to drive innovation and growth.
• Prepare to talk about your experience with cross-functional teams, including Engineering, Architecture, Design, and Go-to-Market.
• Be prepared to discuss your approach to product roadmapping and execution, including your experience with agile development methodologies and metrics-driven decision making.
• Research the company culture and values, and be prepared to discuss how you align with Twilio's remote-first work approach and commitment to diversity and inclusion.
• Practice your communication and collaboration skills, with a focus on clear and concise communication and active listening.
• Be prepared to negotiate your salary and compensation package, with a clear understanding of your worth and the market rate for your skills and experience.