Director, Product Management

About the Role

Day-to-day, the Director of Product Management will collaborate closely with various teams across Twilio, including GTM, Legal, and the rest of the Communications Product teams. This collaboration is crucial to ensure that the strategic direction and market opportunities are aligned and that the products meet the needs of Twilio’s customers. The role also involves managing a global team of product managers, mentoring them to succeed in building and executing on the vision, and being the voice of the customer in every conversation and decision.

Twilio’s commitment to remote-first work and its strong culture of connection and global inclusion mean that no matter the location, the Director of Product Management will be part of a vibrant team making a global impact each day. The company’s use of Artificial Intelligence (AI) in the hiring process ensures efficiency, but every hiring decision is made by real Twilions, emphasizing the importance of human connection and judgment in the recruitment process.

What You Will Do

• Develop and drive the strategy and roadmap of Twilio’s phone number products, taking into account Twilio’s global growth strategy, regulatory needs, and scalable operations.
• Collaborate cross-functionally with GTM, Legal, and the rest of Communications Product teams to ensure alignment on the best strategic direction and market opportunities.
• Launch innovative phone number products from the infrastructure layer up and lead critical new initiatives for Twilio that open up new markets.
• Be the voice of the customer in every conversation and decision, ensuring that world-class products are built that customers love and value.
• Manage a global team of product managers and mentor them to succeed in building and executing to the vision.
• Understand the needs of Twilio’s customers and build products that solve those needs at a global scale.
• Work cross-functionally to understand phone number needs and enable customers to get numbers when and wherever they need them.
• Take Twilio’s Communications business to the next level of growth, while working with some of the world's leading organizations.
• Develop and execute a comprehensive product roadmap that aligns with Twilio’s overall business strategy.

What We Are Looking For

• Minimum of 10+ years of Product Management or related experience building customer-facing cloud products for businesses (B2B) or developers.
• Experience growing a team of product managers and mentoring them to succeed.
• Strong understanding of the communications and cloud industries, with a focus on phone numbers and messaging.
• Ability to develop and drive the strategy and roadmap of complex products.
• Experience collaborating cross-functionally with various teams, including GTM, Legal, and engineering.
• Strong customer-centric approach, with the ability to be the voice of the customer in every decision.
• Experience with agile development methodologies and a data-driven approach to product development.
• Excellent leadership, communication, and project management skills.

Nice to Have

• Experience working in a remote-first environment and leading distributed teams.
• Knowledge of artificial intelligence and its applications in product development.
• Experience with phone number and messaging products, including regulatory compliance.
• Familiarity with cloud-based communication platforms and their ecosystems.
• Certification in product management or a related field.

Benefits and Perks

• Competitive salary and equity package.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off (PTO) and holidays.
• Flexible working hours and remote work options.
• Professional development opportunities, including training and conference sponsorships.
• Access to the latest technologies and tools.
• A vibrant, diverse, and inclusive company culture.
• Opportunity to work with a talented team of professionals who are passionate about communications and technology.

• Tip: Highlight your experience in product management, especially in developing and executing product roadmaps, and your ability to lead cross-functional teams.
• Ensure your portfolio includes examples of how you’ve driven product strategy and growth in previous roles.
• Be prepared to discuss your approach to customer-centric product development and how you stay informed about industry trends and customer needs.
• When negotiating salary, consider not just the base pay but also the equity package and other benefits that contribute to your total compensation.
• Pay attention to the company culture and values during the interview process; it’s crucial to find a workplace where you can thrive and grow professionally.