Director, Product Specialists (Solutions Engineering)
WFA Digital Insight
As remote work continues to redefine the future of communications, demand for skilled leaders in solution engineering has surged. With over 70% of companies adopting cloud technologies, the need for experts who can drive customer success through technical strategy has never been more pressing. Twilio, a pioneer in cloud communication, is seeking a Director of Product Specialists to helm its team of Solutions Engineers. This role stands out for its emphasis on innovation, collaboration, and customer-centric problem-solving. Before applying, candidates should be aware that Twilio values diverse experiences and encourages applicants from non-traditional backgrounds to apply.
Job Description
About the Role
The Director, Product Specialists (Solutions Engineering) at Twilio is a pivotal role that leads a talented team of Solutions Engineers. The ideal candidate will have a strong background in solution engineering, customer engagement, and team leadership. This position is needed to drive customer success by providing technical leadership and strategy in solving complex customer challenges.Twilio is shaping the future of communications, and this role is crucial in ensuring that customers receive the best possible solutions. As a leader in cloud communication, Twilio empowers millions of developers worldwide to craft personalized customer experiences. The company's dedication to remote-first work and strong culture of connection and global inclusion means that no matter the location, the Director of Product Specialists will be part of a vibrant team making a global impact.
What You Will Do
- Lead, mentor, and scale the North American Solution Engineering team, fostering a culture of innovation, collaboration, and customer-centric problem solving.
- Work closely with sales leadership to develop and execute strategies that drive customer acquisition, expansion, and retention, ensuring the Solution Engineering team is aligned with sales goals and objectives.
- Oversee the technical aspects of customer engagements, including solution design, implementation strategies, and technical validation, ensuring solutions meet customer needs and align with Twilio Segment’s capabilities.
- Serve as a senior technical advisor and advocate for customers within Twilio Segment, understanding customer needs and market trends to influence product development and roadmap.
- Collaborate with Product, Engineering, Marketing, and Customer Success teams to ensure a cohesive customer experience and drive product enhancements.
- Maintain deep technical and product knowledge of the Twilio Segment platform and the broader technology landscape, encouraging continuous learning and development within the team.
- Develop and execute technical strategies to drive customer success and revenue growth.
- Analyze customer feedback and market trends to identify areas for improvement and innovation.
- Build and maintain strong relationships with key customers and stakeholders.
What We Are Looking For
- 10+ years of experience in software engineering or solution architecture, with at least 5 years in a leadership role managing technical teams.
- Strong technical background with experience in software development, data platforms, and cloud technologies, familiarity with Twilio Segment’s technology stack is a plus.
- Proven ability to develop and execute strategic plans, with a strong understanding of customer needs and market trends.
- Excellent leadership and communication skills, with the ability to mentor and develop team members.
- Experience in driving customer success and revenue growth through technical strategy and leadership.
- Strong understanding of the technology landscape and the ability to stay up-to-date with the latest trends and innovations.
Nice to Have
- Experience with Artificial Intelligence (AI) and machine learning technologies.
- Familiarity with agile development methodologies and experience with cloud-based technologies.
- Certification in a relevant technical field, such as cloud computing or data science.
- Experience working in a remote-first environment and leading distributed teams.
Benefits and Perks
- Competitive salary and equity package.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off (PTO) and holiday schedule.
- Remote work stipend and home office setup support.
- Opportunities for professional development and continuous learning.
- Access to the latest technologies and tools.
- Collaborative and dynamic work environment with a team of experienced professionals.
How to Stand Out
- Utilize tools like Excel to analyze customer data and develop strategic plans, highlighting your technical expertise in your application.
- Emphasize your experience in leading technical teams and driving customer success through technical strategy.
- Showcase your understanding of the technology landscape and ability to stay up-to-date with the latest trends and innovations.
- Prepare examples of how you have developed and executed strategic plans, and how you have driven customer success and revenue growth.
- Be ready to discuss your experience with cloud-based technologies and agile development methodologies.
- Highlight your excellent leadership and communication skills, and your ability to mentor and develop team members.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.