Director, Project Delivery

About the Role

As a Director, Project Delivery at Thrive, you will be at the forefront of driving continuous improvement in project delivery. You will work closely with cross-functional teams to identify areas for growth, develop strategic initiatives, and implement process improvements. Your expertise in project management, team leadership, and communication will be essential in navigating escalations, gaining stakeholder confidence, and developing solutions quickly.

Thrive's commitment to innovation and customer satisfaction means that the Director, Project Delivery will play a critical role in ensuring that projects are delivered to the highest standards. You will be responsible for driving the development of personnel, providing coaching, and creating opportunities for growth and development. Your ability to motivate and inspire teams, combined with your experience in managed services and technology solutions, will be essential in driving the company's success.

What You Will Do

• Develop and direct senior project managers and principal architects within the Project Delivery organization
• Drive continuous improvement of Project Delivery through data analysis, strategic initiative business cases, and cross-functional leadership
• Monitor and influence KPI performance of Key Results to achieve Thrive Objectives
• Develop personnel by providing communication strategies, professional development plans, and one-on-one coaching
• Serve as an internal and external escalation point to ensure projects are delivered in a manner that exceeds client expectations
• Investigate cross-functional needs by working with sales, account managers, and consultants to understand Thrive-wide priorities and required growth
• Facilitate standardization of project delivery design to communicate effectively, mitigate risk, and meet customer timeframes
• Keep project resources on task, monitor project plan data, drive projects to completion, and maintain accurate Monthly Recurring Revenue forecasts and activations
• Develop Project Delivery Leads by communicating Thrive standards, training on new and existing processes, and leading by example
• Quickly respond to Thrive parties and client inquiries by being highly available

What We Are Looking For

• Advanced experience (7+ years) in personnel management and development
• Advanced experience (7+ years) in project management and/or professional services
• Experience implementing managed services and information technology solutions
• Skilled in data analysis, continuous improvement, and process implementation
• Strong management development skills and experience in growing professional services departments
• Exceptional communication and organizational skills
• Ability to motivate and inspire teams, with a strong focus on teamwork and collaboration
• Experience working with cross-functional teams, including sales, account management, and consulting
• Strong problem-solving and analytical skills, with the ability to navigate complex issues

Nice to Have

• Experience with project management software, such as ServiceNow
• Knowledge of business cases, reports, and change management principles
• Experience working in a fast-paced, dynamic environment with multiple priorities
• Certification in project management, such as PMP or Agile
• Experience with cloud-based technologies and managed services

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a pioneering technology solutions provider
• Collaborative and dynamic work environment with a focus on teamwork and innovation
• Professional development opportunities, including training and coaching
• Flexible work arrangements, including remote work options
• Access to cutting-edge technologies and tools
• Recognition and reward programs for outstanding performance
• Comprehensive health and wellness programs, including mental health support

• To stand out in your application, be sure to highlight your experience in project management, team leadership, and communication.
• Showcase your ability to drive continuous improvement and implement process improvements, using specific examples from your previous roles.
• Be prepared to discuss your experience working with cross-functional teams and navigating complex issues.
• Emphasize your skills in data analysis, problem-solving, and analytical thinking, as these will be critical in driving project success.
• Don't be afraid to ask about the company culture, values, and expectations during the interview process – this will show your interest in the role and the company.
• When preparing for the interview, review the company's website, social media, and recent news to demonstrate your knowledge and enthusiasm for the company and the role.