Director, Research Services

Pulse Labs AI, Inc.·Remote(Canada)
Software Development

WFA Digital Insight

The demand for UX research and AI specialists has grown exponentially, with a 25% increase in 2025 alone. As the remote job market continues to shift, companies like Pulse Labs AI, Inc. are at the forefront of innovation. This role stands out for its focus on business growth, client relationships, and digital transformation. With the right skills and experience, candidates can capitalize on this trend and drive success in the industry.Before applying, candidates should be aware of the importance of adaptability, strategic thinking, and strong communication skills in this role.

Job Description

About the Role

The Director, Research Services is a critical leadership position at Pulse Labs AI, Inc., responsible for driving the growth and success of the company's core business unit. This role requires a unique blend of business acumen, client relationship management, and digital skills to accelerate revenue growth and expand the company's market presence. As a key member of the leadership team, the Director will work closely with cross-functional teams to develop and execute go-to-market strategies, build and maintain strong client relationships, and foster a culture of innovation and continuous improvement.

The successful candidate will have a deep understanding of the UX research landscape, a proven track record of driving revenue growth, and a passion for leveraging AI and digital technologies to drive business success. This role offers a unique opportunity for a seasoned professional to make a significant impact on the company's growth and success.

What You Will Do

  • Develop and execute business strategies to drive revenue growth and expand the company's market presence
  • Build and maintain strong relationships with key clients, serving as a trusted strategic advisor and point of escalation
  • Collaborate with cross-functional teams to develop and execute go-to-market strategies and plans
  • Provide regular visibility into performance trends and risks, partnering with executive leadership to drive growth investments
  • Translate client needs into compelling research solutions and service offerings
  • Guide Account Managers and Sales staff on long-term account strategy and how to unlock value for clients
  • Identify emerging trends and opportunities in the UX research space, positioning Pulse Labs AI, Inc. to capitalize on them ahead of the market
  • Lead and develop a focused team of Account Managers and Sales professionals within Research Services
  • Set clear performance expectations, build a culture of ownership and continuous improvement, and make the team better over time
  • Partner cross-functionally with Product, Engineering, Design, and Enterprise Services to build integrated solutions
  • Drive new client acquisition and expand revenue within existing accounts through renewals, upsells, and cross-sell opportunities

What We Are Looking For

  • Bachelor's degree in Business, Finance, Economics, Operations, or equivalent experience
  • 6+ years of experience in general management, operations, or professional services leadership
  • Demonstrated ownership of P&L, budgets, and revenue forecasting
  • Strong background in client services, account management, or professional services
  • Proven track record of driving revenue growth and expanding market presence
  • Excellent communication, interpersonal, and leadership skills
  • Ability to thrive in ambiguous, fast-moving environments
  • Strong understanding of the UX research landscape and the role of AI in driving business success

Nice to Have

  • Experience working in a remote or distributed team environment
  • Familiarity with UX research and AI technologies
  • Certification in a related field, such as business administration or marketing

Benefits and Perks

  • Competitive salary and benefits package
  • Opportunity to work with a rapidly growing and innovative company
  • Collaborative and dynamic work environment
  • Professional development and growth opportunities
  • Flexible working hours and remote work arrangements
  • Access to cutting-edge technologies and tools
  • Recognition and reward for outstanding performance

How to Stand Out

  • Be prepared to discuss your experience with UX research and AI, and how you've applied these skills to drive business growth
  • Showcase your ability to build and maintain strong client relationships, and provide examples of successful account management
  • Emphasize your leadership skills and experience in managing cross-functional teams
  • Highlight your ability to thrive in ambiguous, fast-moving environments and adapt to changing priorities
  • Be prepared to discuss your salary expectations and negotiate based on industry standards
  • Make sure to research the company culture and values, and be prepared to discuss how you align with them
  • Don't be afraid to ask questions about the role, the team, and the company's vision for the future

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