Director, Strategic Accounts
WFA Digital Insight
The remote job market has seen a significant surge in demand for strategic account directors, particularly in the tech and healthcare sectors. With a growth rate of 25% in 2025, companies like Twilio are looking for experienced leaders who can drive revenue growth and cross-selling initiatives. As a Director, Strategic Accounts at Twilio, you'll be at the forefront of shaping the future of communications. With 8+ years of technical solutions selling experience required, this role is perfect for those who have a proven track record of success in managing high-performing sales teams and driving fiscal planning and revenue growth.
Job Description
About the Role
As a Director, Strategic Accounts at Twilio, you will be responsible for leading a high-performing team of Strategic Account Executives focused on revenue growth and cross-selling Twilio's new products to existing named accounts across North America. You will be customer-focused, metrics-driven, and passionate about helping your team succeed. With 8+ years of technical solutions selling experience and 4+ years of experience managing a team of account managers or strategic account executives, you will be well-equipped to drive results and make a significant impact.Twilio is a remote-first company that values diversity and inclusivity. As a Director, Strategic Accounts, you will be part of a vibrant team with diverse experiences making a global impact each day. You will have the opportunity to work with a range of customers, from application owners to entrepreneurs, and help them drive innovation and growth.
What You Will Do
- Lead and mentor a team of 6-8 Strategic Account Executives to drive revenue growth and cross-selling initiatives
- Build and progress pipeline, working across functions to execute complex deals
- Conduct weekly 1:1 meetings with team members, providing tactical and strategic deal guidance, motivation, and career development
- Maintain accurate and up-to-date CRM data for your team and provide reliable weekly forecast information to upper management
- Develop and execute a strategic plan to drive revenue growth and expand Twilio's presence in the Regulated Verticals Healthcare sector
- Collaborate with cross-functional teams, including sales, marketing, and product, to drive alignment and achieve business objectives
- Identify and pursue new business opportunities, developing and maintaining relationships with key decision-makers
- Stay up-to-date with industry trends and developments, applying this knowledge to drive innovation and growth
- Provide input and feedback on sales strategies, processes, and tools, contributing to the continuous improvement of the sales organization
What We Are Looking For
- 8+ years of technical solutions selling experience, with 4+ years of experience managing a team of account managers or strategic account executives
- A leader who lives the Twilio Magic and has a demonstrated track record of success
- Customer-focused, metrics-driven, and passionate about helping your team succeed
- Experience building high-performing sales teams, managing forecasting, and supporting fiscal planning and revenue growth
- Strong understanding of the Regulated Verticals Healthcare sector and the ability to drive revenue growth and cross-selling initiatives
- Excellent communication, collaboration, and leadership skills
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and circumstances
Nice to Have
- Experience with Contact Centers, Messaging, Call Tracking, and other communication solutions
- Familiarity with CRM systems, such as Salesforce.com
- Knowledge of sales enablement tools, such as sales analytics and performance management software
- Certification in sales leadership or a related field
- Experience working in a remote-first environment
Benefits and Perks
- Competitive salary and benefits package
- Equity and stock options
- Flexible PTO and holiday schedule
- Comprehensive health insurance, including medical, dental, and vision
- 401(k) matching program
- Remote work stipend and equipment budget
- Opportunities for professional development and growth
- Access to a range of employee wellness programs, including mental health support and employee assistance programs
How to Stand Out
- Develop a strong understanding of Twilio's products and services, including its platform and SaaS offerings
- Emphasize your experience in building high-performing sales teams and driving revenue growth in your application
- Be prepared to provide specific examples of your sales leadership experience and achievements
- Showcase your ability to work in a fast-paced, dynamic environment and adapt to changing priorities and circumstances
- Highlight your excellent communication, collaboration, and leadership skills, and be prepared to discuss your experience working with cross-functional teams
- Research Twilio's culture and values, and be prepared to discuss how you embody the company's principles
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