Director, Technical Account Management

About the Role

The ideal candidate will have a solutions-architect mindset, with the ability to evaluate a customer's existing build, identify structural risk, and prescribe scalable improvements. This involves translating complex technical requirements into concrete, actionable plans, particularly in platform or integration-heavy SaaS environments where customers require ongoing architectural guidance to realize full product value.

Airtable's platform is used by over 500,000 organizations, including 80% of the Fortune 100, to transform how work gets done. As such, this role is critical in ensuring that these customers are able to fully leverage Airtable's capabilities, including Field Agents, Omni, automation architecture, and connected data structures that make intelligent workflows perform at scale.

What You Will Do

• Lead and scale a high-performing team of Technical Account Managers who serve as the persistent technical authority for Premium accounts, ensuring customer environments are built to fully leverage Airtable's platform.
• Own the team's technical depth across Airtable's agent capabilities, including Field Agent configuration, data semantics, schema design, MCP connectivity, and automation architecture.
• Coach and mentor Managers and ICs, building architectural judgment and platform fluency across the team, and fostering a culture of ownership and continuous learning.
• Establish and evolve frameworks for assessing and improving the technical health of Premium accounts, evaluating agent configurations, data semantics, integration coverage, and automation architecture against the full capability of the platform.
• Engage directly with customers during critical technical projects or escalations, diagnosing root cause, proposing structural remediation, and representing Airtable as a calm, expert partner.
• Partner across Sales, Customer Success, and Support to maintain clear ownership boundaries and identify high-value accounts for Premium Support, articulating the TAM value proposition in terms of architectural depth, agent reliability, and long-term technical health.
• Drive program development and influence product direction by iterating on delivery models and surfacing patterns around friction, gaps, or constraints that limit how customers realize value from Airtable's capabilities.
• Leverage data and KPIs, such as technical health scores, automation adoption, integration depth, and CSAT, to inform decisions, measure success, and prioritize team focus.

What We Are Looking For

• 10+ years of experience in technical support, solution architecture, or technical account management roles, including at least 5+ years leading enterprise-facing technical teams.
• A solutions-architect mindset with the ability to evaluate a customer's existing build, identify structural risk, and prescribe scalable improvements.
• Experience in platform or integration-heavy SaaS environments where customers require ongoing architectural guidance to realize full product value.
• Strong intuition for which tools and approaches extract real value, with the ability to build that thinking into workflows, playbooks, and frameworks for the team.
• Working fluency in AI architecture concepts relevant to enterprise customers, including agent frameworks, MCP connectivity, automation pipelines, and data semantics.
• Excellent communication and interpersonal skills, with the ability to represent Airtable as a calm, expert partner to customers.
• Ability to drive program development and influence product direction, with a focus on delivering high-value technical solutions to customers.

Nice to Have

• Experience with Airtable's platform or similar no-code app platforms.
• Certification in technical account management or a related field.
• Experience working in a rapidly evolving technical environment, with a strong ability to adapt to new technologies and methodologies.
• A background in software development or a related technical field, with a strong understanding of software development principles and practices.

Benefits and Perks

• Competitive salary and equity package.
• Comprehensive health, dental, and vision insurance.
• Flexible PTO policy and remote work stipend.
• Access to professional development opportunities, including training and certification programs.
• Collaborative and dynamic work environment with a team of experienced professionals.
• Opportunity to work with a leading company in the no-code app platform space, with a strong focus on innovation and customer success.
• Participation in Airtable's 401(k) plan, with a company match.
• Life insurance and disability benefits.
• Employee assistance program and mental health resources.

• Develop a strong understanding of Airtable's platform and its applications in enterprise environments, including Field Agents, Omni, and automation architecture.
• Highlight your experience in solution architecture and technical team leadership, emphasizing your ability to communicate complex technical concepts to non-technical stakeholders.
• Prepare examples of how you have driven technical innovation and customer success in previous roles, including metrics or KPIs that demonstrate your impact.
• Be ready to discuss your approach to building and maintaining high-performing technical teams, including your strategies for coaching, mentoring, and talent development.
• Research Airtable's company culture and values, and be prepared to discuss how your own values and approach to work align with those of the company.
• Consider creating a portfolio or case studies that demonstrate your technical expertise and ability to deliver high-value solutions to customers.
• During salary negotiations, be prepared to discuss your expectations based on industry standards and your research on the company's compensation practices.