Director, Technical Consultant

About the Role

The Technical Consultant team is a group of highly skilled experts with deep knowledge of Ramp's products, industry standards, accounting practices, and ERP systems. As the director, you will be responsible for defining and scaling the end-to-end Technical Consulting motion, including implementation, expansion, and renewal strategies that drive full adoption of the Ramp platform for key customers.

What You Will Do

• Own and lead Ramp's full Technical Consultant function, guiding their professional development and ensuring alignment with Ramp's strategic goals
• Partner with Sales, Account Management, Product, and Partners to advocate for integration development that aligns with customer needs
• Collaborate with Ramp Customer Success and Account Management leaders to ensure customers effectively utilize the product and achieve their goals
• Support Sales and Post-Sales teams in executing advanced technical and accounting implementations for Ramp
• Develop and implement strategies to improve customer engagement, increase renewal rates, and identify opportunities for upselling
• Work alongside Product, Product Marketing, and Product Operations to create and maintain technical assets and an internal knowledge base of customer use cases and best practices
• Provide strategic input to the product development process, ensuring that customer feedback and market trends are incorporated
• Mentor and develop your team to operate at scale, fostering a high-performance culture and ensuring continuous learning and growth

What We Are Looking For

• 8+ years of experience in Solutions Consulting, Sales Engineering, Solutions Architecture, or similar customer-facing roles
• 5+ years in a leadership role, managing technical teams in a SaaS or financial technology environment
• Bachelor's degree in computer science, engineering, business, finance, accounting, or a related field
• Proficiency in IdP, HRIS, and/or ERP solutions
• Expertise in accounting systems, controllership needs, and finance/accounting workflows preferred
• Exceptional communication, organizational, and project management abilities
• Strong skills in engineering, system design, and technical specification writing
• A proactive mindset, adaptability, and ability to thrive in a fast-paced environment

Nice to Have

• Experience with cloud-based accounting systems and financial management software
• Knowledge of industry trends and emerging technologies in the financial technology space
• Certification in a relevant field, such as CPA, CMA, or CISSP
• Experience with data analytics and visualization tools, such as Tableau or Power BI
• Familiarity with agile development methodologies and version control systems, such as Git

Benefits and Perks

• Competitive salary and equity package
• Comprehensive health, dental, and vision insurance
• Flexible PTO policy and remote work options
• Professional development opportunities, including training and conference sponsorships
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment
• Recognition and reward programs for outstanding performance

• Develop a strong understanding of accounting systems, controllership needs, and finance/accounting workflows to stand out as a candidate.
• Create a portfolio that showcases your technical expertise and experience with integration development and technical consulting.
• Prepare to talk about your experience with cloud-based accounting systems and financial management software.
• Highlight your certification in a relevant field, such as CPA, CMA, or CISSP, to demonstrate your expertise.
• Research the company's products and services to understand how you can contribute to the team's success.
• Emphasize your ability to work in a fast-paced environment and adapt to changing priorities.
• Be prepared to discuss your experience with data analytics and visualization tools, as well as your knowledge of industry trends and emerging technologies in the financial technology space.