Director, UX Research
WFA Digital Insight
The demand for experienced UX researchers is on the rise, with a growing need for professionals who can bridge the gap between user needs and product development. As the collectibles market continues to grow, companies like Collectors are looking for leaders who can drive user-centered design. With over 3000 employees globally, Collectors is a major player in the industry, and this role offers a unique opportunity to shape the company's UX research function. According to recent statistics, the collectibles market has seen a significant increase in recent years, with some estimates suggesting a growth rate of over 20%. Candidates looking to apply should have a strong background in UX research, excellent leadership skills, and the ability to drive business outcomes through strategic decision-making.
Job Description
About the Role
The Director, UX Research will play a crucial role in shaping the company's UX research function, leading a team of researchers to drive user-centered design and product development. This is an exciting opportunity to join a growing company in the collectibles space, with a unique chance to work on a suite of products that help collectors manage and enjoy their collections. The role will involve working closely with cross-functional teams, including Marketing, Product, Design, and Engineering, to drive business outcomes through strategic decision-making.The UX research team at Collectors is responsible for conducting generative, formative, and summative research to support product design and development. The team uses a range of methodologies, including ethnography, interviews, surveys, concept testing, and usability studies, to gain a deep understanding of user needs and behaviors. As the leader of this team, the Director, UX Research will be responsible for defining and driving the UX research roadmap, identifying critical knowledge gaps, and prioritizing work that influences company-level decisions.
What You Will Do
- Define and drive the UX research roadmap, identifying critical knowledge gaps and prioritizing work that influences company-level decisions
- Act as a senior partner to Marketing, Product, Design, and Engineering leads to drive decision-making
- Conduct and guide team members on the design and execution of generative, formative, and summative research
- Mentor the user research team, setting clear direction and establishing a high bar for research craft
- Collaborate with cross-functional teams to drive business outcomes through strategic decision-making
- Develop and maintain a deep understanding of user needs and behaviors, using this knowledge to inform product design and development
- Stay up-to-date with the latest trends and methodologies in UX research, applying this knowledge to drive innovation and improvement in the team's work
- Develop and manage the UX research budget, ensuring effective use of resources and budget
- Present research findings and recommendations to senior stakeholders, including the executive team
What We Are Looking For
- 7+ years of experience in user research, preferably with experience in consumer technology, collectibles, sports, or fandom
- 2+ years of experience in people management, with a proven track record of mentoring and developing team members
- A broad range of methodologies, including qualitative and quantitative research methods
- Excellent communication and storytelling skills, with the ability to present complex research findings to senior stakeholders
- Strong strategic thinking skills, with the ability to connect research findings to product strategy and business outcomes
- Experience with tools such as Excel, and other research software
- A bachelor's degree in a related field, such as psychology, sociology, or human-computer interaction
Nice to Have
- Experience working in a remote or distributed team environment
- Knowledge of the collectibles industry, including trends and market dynamics
- Experience with Agile development methodologies
- A master's degree in a related field, such as psychology, sociology, or human-computer interaction
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work on a unique and challenging project, with the potential to drive real business outcomes
- Collaborative and dynamic work environment, with a team of experienced professionals
- Flexible working hours and remote work options, with the opportunity to work from home or from one of our offices
- Professional development opportunities, including training and conference attendance
- Access to the latest tools and technologies, including research software and equipment
How to Stand Out
- When applying for this role, be sure to highlight your experience in UX research, including any relevant methodologies and tools you have used.
- Emphasize your ability to drive business outcomes through strategic decision-making, and provide examples of how you have done this in previous roles.
- Make sure to research the company and the role thoroughly, and be prepared to ask informed questions during the interview process.
- Consider creating a portfolio of your work, including examples of research reports, presentations, and other relevant materials.
- Be prepared to discuss your experience working with cross-functional teams, and how you have collaborated with stakeholders to drive business outcomes.
- Finally, be sure to negotiate your salary and benefits package, and don't be afraid to ask for what you want.
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